About Us
South Jersey Gas is a natural gas utility company that delivers safe, reliable, affordable clean energy to over 400,000 residential, commercial, and industrial customers in Atlantic, Cape May, Cumberland, Salem, and portions of Gloucester, Burlington, and Camden counties in New Jersey. At our core, we are dedicated to being a committed community partner, providing exceptional customer service and developing innovative clean energy solutions to meet the needs of the future.
At South Jersey Gas, we believe that our employees are our most valuable asset. Whether you’re a seasoned operations technician or an early-career legal professional, our culture, inclusive workforce, and leadership development and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights.
Position Summary
A career in Sales as an Off Main Canvassing Customer Advocate will allow you the opportunity to be responsible for assisting in the customer growth and success of South Jersey Gas. In this role, the Customer Advocate serves as the primary point of contact for the sales associates and other departments, including, but not limited to, Permitting, Construction, Engineer/Field Design, Operations Planning & Analytics, and Marketing, from the initial application to the installation of gas service ensuring that gas service is provided on time and within customer expectations. The CA will utilize multiple systems to input and track jobs including customer relationship management systems, work management systems and other databases as well as work with other departments to identify and resolve customer issues.Essential Functions:
As stated above, the CA is the principal liaison between multiple internal departments to facilitate the processing of applications for gas service in a timely and efficient manner.
Assist in producing applications for natural gas service and any supporting documentation into Salesforce and monitors/manages the application until the service line is successfully installed and the property is satisfactorily restored
Educates the customer, when needed, on the installation process, setting clear and honest expectations of timelines and activities
Tracks project statuses using internal IT systems (Maximo, CC&B and Salesforce), keeping the business owner informed of the progress of their project at regular intervals.
Ensures Salesforce is updated immediately with all interactions and communications related to the installation.
Actively participates in work management meetings to influence positive customer outcomes and addresses pre- or post-installation issues that pertain to scheduling, construction, or restoration
Verifies, and assigns daily incoming leads to the Account Managers using Salesforce, customer databases, and GIS systems
Assist in handling all appropriate escalated customer complaints by responding to both internal and external stakeholders in a timely fashion
Assists customer and Account Manager completing Application for Natural Gas Service including necessary documents
Assists with system errors and integration of records
Performs other duties as assigned
Qualifications
Required Background:
Required Skills:
Preferred Skills:
Explore the Possibilities
South Jersey Industries employs a diverse range of talent – from construction contractors to environmental specialists. Regardless of the position, mentoring and networking, hands-on experience, gaining industry knowledge and the opportunity to make a meaningful impact on our business and in our communities are all exciting ways that we welcome our employees at SJI. And as a company committed to creating an engaging culture built on inclusion and diversity, you’re sure to find an opportunity that makes you feel included, empowered, and ready to “bring your whole self to work” every day.
Benefits Package Overview
SJI offers a competitive and comprehensive benefits package to eligible employees.
The SJI “Total Rewards” Benefits Package include:
Equal Opportunity/Affirmative Action Employer
At this time, SJI is only considering applicants authorized to work in the United States currently and in the future without the need for visa sponsorship.
Compensation Range:
$24 - 39We are committed to pay transparency and ensuring equitability compensation for all employees. The pay range for this position reflects the base salary only and does not include benefits, bonuses, or other forms of compensation that might be part of the total compensation package. The specific salary offered will be based on a candidate’s qualifications, education, and experience.