Approve the resolution of customers’ service or billing complaints by authorizing activities such as refunding money and adjusting bills.
Act as escalation point for clients/customers.
Approve the referral of unresolved customer grievances to designated departments for further investigation.
Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
Solicit sale of new or additional services or products.
Skills:
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Strong ability to work independently and manage one’s time.
Strong ability to accurately document and record customer/client information.
Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Education/Experience:
High school diploma or GED required, prefer to have college degree
3+ years of experience in accounting, collections or customer service/billing required.
Additional Information from Manager:
Intermediate excel skills are required
Email outlook experience is required.
General knowledge of accounting is preferred.
This is an email and call driven position interfacing with customers and colleagues on balances due.
U.S. National Base Pay Range: $36,000 - $60,100. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choiceWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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