Conversion Manager

POSITION: Conversion Manager

DEPARTMENT: Operations

REPORTS TO: Assistant General Manager/Director of Events

FLSA STATUS: Exempt

Job Description Summary

The Conversion Manager is responsible for the daily activities required to run, maintain, and service the facility and/or the events by performing the following duties personally or through delegation to stagehands and conversion hands.

Essential Duties and Responsibilities

• Create, plan, and implement all normal and necessary quality control documents.
• Assist in supervising and scheduling all aspects of operations staff, including house staff and temporary labor, ensuring all tasks are completed to a satisfactory and effectively timely standard.
• Serve as the lead person responsible for conversions on set-ups and changeovers.
• Meet with clients and vendors on behalf of the organization and communicate needs on their behalf as needed.
• Work during events and respond promptly to both scheduled and unexpected physical modifications or setup changes required for the event.
• Implement facility rules, regulation policies and procedures.
• Anticipate problems and appropriate solutions. Investigate, analyze, and resolve operational problems and complaints.
• Provide clear, concise, and timely communication of directives to your staff and all departments.
• Preparing and adhering to event and department budgets set by the director
• Report irregularities, discrepancies, damage or loss of property or any other safety concerns to the manager
• Assure facility readiness and smooth operation of events.
• Serve as Manager on Duty as required.

Supervisory Responsibilities

Oversee and manage all conversions and Operations Staff, working with changeover, production, audiovisual, and technical services as needed. Responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with Legends Global’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; disciplining employees in conjunction with your manager and Human Resources; addressing complaints and conflict resolution.

Education and/or Experience     

• Bachelor’s degree from an accredited four-year college or university and four (4) years related experience and/or training in the public assembly industry in a supervisory or management position, or an equivalent combination of education and experience.
• Mechanical skills, with working experience in an arena, convention center, or stadium strongly preferred.
• Experience with OSHA requirements, safety regulations, and emergency response protocols.
• Forklift, scissor lift experience preferred.     

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Work effectively under pressure and/or stringent schedule and produce accurate results in a fast-paced environment. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Skills and Abilities  

• Working knowledge of forklifts, scissor lifts, boom lifts, and other heavy equipment or the ability to obtain certification within 3 months.
• Strong attention to detail and ability to ensure accuracy in event setups, work orders, and team assignments.
• Ability to think, work, and operate independently
• Ability to prioritize and to handle multiple projects simultaneously.
• Problem solving skills including but not limited to conflict resolution, troubleshooting technical and facility services, and emergency response
• Exceptional written, verbal, and interpersonal skills required; ability to interact at all levels of staffing, including management.
• Ability to effectively supervise staff.
• Strong customer service skills
• Professional presentation, appearance, and work ethic

Computer Skills

To perform the job successfully, the individual should have some computer skills with Word and Excel, with the ability to maintain records and generate reports. Ability to work in AutoCAD is preferred.

Other Qualifications

• Ability to work with limited supervision and as a team member.
• Ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours.
• Be licensed and insured to operation a motor vehicle in the United States.
• Remain flexible and adjust to situations as they occur.
• Must pass corporate background check.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to walk extensively; frequently required to kneel, climb high walkways or balance. The employee must frequently lift and/or move up to 50 pounds.

The position required work inside and outside the building and some exposure to adverse conditions.

NOTE: The essential responsibilities of this position are described below the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 Applicants that need reasonable accommodation to complete the application process may contact 843-679-9417.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent.  The knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job-training.

If you have any questions about this job description, please talk to the reporting manager or Human Resources.

I have read and understand the job responsibilities of this description.