South west water

Contact Centre Team Manager

Exeter, England Full Time
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

Exciting opportunity for two talented Team Managers to join our Front Office Customer Services Contact Centre based in Exeter. With a salary of £32,267 plus benefits, this is an excellent opportunity to lead and support our Customer Care Representatives (CCRs) in delivering a first-class customer experience.

About the Role

As a Team Manager, you’ll play a key part in driving performance, supporting team development, and ensuring high standards of service within our Front Office Team. You’ll manage day-to-day operations, monitor service levels, and create an environment where your team can thrive and deliver outstanding results for our customers.

This is a fast-paced and rewarding role where you’ll have the opportunity to make a real difference in how we deliver for our customers.