📍 Louisville, KY (Possible Remote work after 6 months)
🕒 Full-Time | Monday–Friday, 10:40 AM – 7:10 PM
💰 $1,500 bonus for new hires that remain employed 12 months after hire date - 1/12/26
Build a Career That Makes a Difference
Are you looking to build a meaningful career, not just find another job? We’re seeking motivated, purpose-driven professionals who are passionate about helping others. As a Consumer Service Operations Representative, you’ll play a vital role in connecting our members with state and federal programs that support their health and well-being.
This is more than a call center role—it’s a chance to grow your career while making a real impact.
What You’ll Do
Engage with members over the phone to assess eligibility for programs like the Medicare Savings Program.
Collect and input personal and financial information into multiple systems with accuracy and efficiency.
Identify additional resources to support members’ needs, such as food assistance or medication cost savings.
Educate and empower members to take advantage of benefits that improve their quality of life.
Collaborate with a supportive team and contribute to a culture of compassion, service, and excellence.
What Success Looks Like
You’re a strong communicator who listens with empathy and responds with clarity.
You thrive in a fast-paced environment and can multitask across systems and conversations.
You’re committed to continuous learning and see this role as a stepping stone in your career journey.
You take pride in helping others and find purpose in service.
Schedule & Work Environment
Hours: Monday–Friday, 10:40 AM – 7:10 PM (with scheduled lunch and breaks).
Location: In-office for the first 6 months at 101 E Main Street, Louisville, KY 40202.
Remote work may be available based on performance, attendance, and demonstrated independence.
Required Qualifications
2+ years of customer service experience, including data entry.
Strong verbal, written, and listening skills.
Comfortable navigating multiple systems and learning new technology.
Proficient in Microsoft Outlook and Word.
Adaptable and open to change in a dynamic environment.
Preferred Qualifications
Bilingual English/Spanish.
Associate’s or Bachelor’s degree.
Experience in healthcare or social services.
Previous inbound/outbound call center experience.
Why Join Us?
At Humana, we’re committed to inspiring health and human connection. We value diverse backgrounds and perspectives, and we’re building a team that reflects the communities we serve. If you’re ready to grow your career while helping others live healthier lives, we’d love to meet you.
Alert
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Interview Format – HireVue
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
#LI-JM3
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.