The Concessions Floor Supervisor is responsible for overseeing day-of-event operations for an assigned level or zone of concessions at Rogers Centre, ensuring safe, efficient, and guest-focused service in alignment with Legends’ standards. The role provides on-the-floor leadership to front-line team members, supports revenue and profitability goals, and partners closely with Concessions Managers and other departments to deliver a seamless event-day experience.
Hourly Wage: $24.00
This posting is for a new vacancy.
Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated solution of premium services through our white-label approach.
Our network spans more than 450 venues worldwide, hosting 20,000 events and welcoming 165 million guests annually. Our expertise includes feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking of world-class live events.
The Legends Global culture is built on respect, ambitious thinking, collaboration, and bold action. We are committed to an inclusive environment where team members can be authentic, make an impact, and grow their careers.
Winning is an everyday mindset at Legends Global. We succeed together as one unified team.
Supervise concessions stands, portable units, and bars within an assigned area during events, ensuring they are properly staffed, stocked, opened, operated, and closed according to Legends standards and Rogers Centre requirements.
Lead, coach, and motivate team members by setting clear expectations, monitoring performance, and reinforcing a culture of safety, service, and accountability.
Create, implement, and monitor sales and service incentives to drive per-caps, upselling, and guest satisfaction.
Maximize the effective deployment of labour by adjusting staffing in real time based on business levels, event flow, and service needs.
Ensure adherence to Legends’ point-of-sale (POS) and electronic payment procedures in a fully cashless environment, including verification of electronic deposits, reconciliation of end-of-night reports, and completion of all required documentation.
Support inventory control processes, including spot checks, audits, and recounts to ensure accurate product levels and minimize waste or shrink.
Conduct walk-throughs to verify product quality, portioning, speed of service, cleanliness, and compliance with food safety and responsible alcohol service standards.
Respond to guest questions, comments, and concerns in a timely, professional manner, resolving issues on the spot when possible and escalating as appropriate.
Support hiring, onboarding, training, and ongoing development of concessions staff, including coaching for service, product knowledge, and policy adherence.
Collaborate with managers and peers to identify and implement innovative ideas to improve menus, service models, and operational processes.
Promote and enforce all Legends, Rogers Centre, and regulatory policies related to health and safety, alcohol service, accessibility, and workplace conduct.
Proven ability to lead and motivate diverse front-line teams in a high-volume, fast-paced, event-driven environment.
Strong customer service orientation with the ability to remain calm, professional, and purposeful when managing guest or employee concerns.
Solid organizational and time-management skills, with the capacity to manage multiple stands, priorities, and timelines during live events.
Effective problem-solving and conflict-resolution skills, including the ability to make sound decisions quickly under pressure.
Clear, confident verbal communication skills, including the ability to give direction, provide feedback, and deliver briefings to staff.
Comfortable working with point-of-sale (POS) systems, electronic payment platforms, and basic reporting tools to support scheduling, inventory, and documentation.
Minimum 1–2 years of supervisory or lead experience in concessions, food and beverage, hospitality, or a related high-volume customer service environment.
Demonstrated knowledge of POS operation, electronic payment reconciliation, inventory control, and labour management practices in a hospitality or stadium/arena setting.
Smart Serve certification (required) and working knowledge of responsible alcohol service and Ontario liquor regulations.
Understanding of safe food handling principles; formal food handler certification is considered an asset.
Experience working in a unionized environment is an asset, along with familiarity with large-scale sports/entertainment venues.
Ability to work flexible hours, including evenings, weekends, and holidays, based on event schedule.
On feet for most of the shift, with frequent walking throughout multiple levels and concession’s locations within the venue.
Frequent standing, reaching, bending, and lifting, including carrying product, small equipment, and supplies (up to approximately 25–40 lbs) as required to support operations.
Frequent speaking and hearing in a noisy, crowded environment to communicate with guests, staff, and other departments.
Frequent use of hands and fingers for POS operation, paperwork, radio use, and managing small items.
Ability to work in a demanding environment that includes stairs, varying temperatures, and large crowds during events.
The essential responsibilities of this position are outlined above and may be adjusted due to operational requirements or reasonable accommodation. This description does not limit management’s right to assign other duties.
Legends Global may use automated or artificial-intelligence-based tools to support aspects of the candidate screening or selection process.
Legends Global is an Equal Opportunity Employer and is committed to employment equity. We encourage applications from Women, Indigenous Peoples, Persons with Disabilities, Members of Visible Minorities, and Veterans. We are dedicated to fostering an inclusive and accessible workplace in accordance with applicable human rights legislation.