Complex HR Coordinator

Job Description Summary

The Complex Human Resources Coordinator performs functions in support of the Complex Director of Human Resources and the HR departments of Sonesta Bee Cave and The Stephen F Austin Royal Sonesta hotels. This position coordinates and implements employee programs and events, serves as a point of contact for employee inquiries, ensures smooth HR operations, and handles diverse administrative tasks including, assisting with compliance audits, policy implementation, recruitment, onboarding, and training. This position creates a critical bridge between employees and management.

Job Description

This description is intended to describe the general nature and level of work; it is not intended to be a complete list of all responsibilities, duties, and skills required. 

Employee Relations

• Provide necessary information and assistance to employees
• Assist with planning and coordinating employee engagement & hotel events, including employee parties, luncheons, outings, meetings, programs, community service, and training.
• Prepare, post and distribute employee birthday and anniversary cards
• Update and maintain information for employee bulletin boards and hotel newsletters
• Prepare and distribute employee recognition forms and assist with the entire award process as required.
• Assist with recruiting, interviewing, and onboarding as directed by Director of HR.
• Promote Sonesta care card program.
• Participate in hotel Care/Safety committee meetings
• Attend daily employee stand-ups and weekly staff meetings representing HR department.

Administrative

• Answer telephones and respond to messages and emails in a timely manner.
• Distribute internal information and forms to other departments and offices as directed.
• Maintain inventory of office and employee engagement supplies.
• Issue employee name tags/lockers and take employee photo and update welcome board at time of hire.
• Conduct and/or assist security with locker audits when necessary
• Prepare onboarding/orientation information and welcome bags for new hires
• Record and transcribe committee meeting minutes / notes.
• Assist with compliance audits, program and policy launches and updates as directed by Director of HR.

Other

• Assist Director of Human Resources as required
• Ensure and maintain confidentiality & professionalism
• Be a positive problem-solver, ensuring the professional and smooth execution of the HR department’s agenda, compliance and confidentiality.
• Attend HR related functions, meetings, training, and informational seminars for the benefit of the hotels or as directed.
• Maintain cleanliness of both hotels HR offices, file and storage rooms.
• Flexibility in scheduling required.
• Presence at both hotels required.
• Other duties and responsibilities may be assigned.

Special Qualifications, Education or Licenses:

The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• Bachelor’s degree preferred but not required
• Two to four years of college education in related field with 1 to 2 years related experience in a hotel with at least 200 employees: or an equivalent combination of education and experience
• Bilingual English and Spanish preferable but not required

OUR MISSION

To WOW EVERY Guest, Team member, Partner and Community in which we operate by delivering quality, value and amazing hospitality.

DO THE RIGHT THING!

Living our culture of caring is central to the Sonesta way. Respect and care for all is practiced daily.  Prioritizing new ideas, beliefs and background is how we create deep connections with each other.

CORE VALUES:

Treat Each Other with Respect: Seek to understand other points of view.

Commit: Actively participate, bring other along.

Be Authentic: Genuine and sincere.

Communicate Openly, Honestly and Clearly: Direct communication and feedback is offered.

GO BEYOND!

We are passionate about exceeding expectations – for our guest, our employees, and our owners. We are persistent and resilient, and constantly seek new and creative ways to succeed and win.

CORE VALUES:

Exceed Expectations: Drive for results.

Hold Yourself and others Accountable: Set clear expectations, observe deadlines.

Continuously Improve: Evaluate, take time to reflect and be open to new ideas.

Dig Deeper: Be relentless, ingenious and focused.

G.U.E.S.T.  are the Sonesta People Standards

Greet or welcome everyone, warmly with a smile, including children.

Use eye and ear contact and guest’s name during interactions.

Establish/anticipate needs; be knowledgeable about hotel area; offer services with enthusiasm and commitment.

Solve and own all requests/complaints and follow up to completion.

Thank everyone, establish an interest in guest’s satisfaction, invite to return or offer further services.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.