Commercial Services Growth Leader

Job Description Summary

The Commercial Services Growth Leader is responsible for driving revenue growth through non-contract sales. The role will also lead strategic growth initiatives across non-contract services and digital channels, drive market expansion, customer engagement, and revenue acceleration through innovative solutions.
The Commercial Services Growth Leader will also lead the On-Demand Service Sales team and the eCommerce Sales & Marketing Specialist, focusing on generating revenue beyond existing customer contracts. It also identifies emerging market opportunities and champions the adoption of digital solutions to broaden reach, enhance customer engagement, and deliver scalable value.
Success in this role requires strong industry networks, advanced discovery and consultative selling skills, and a solution-oriented mindset. This role will also drive proactive sales campaigns, foster cross-functional collaboration, and leverage data-driven insights to enhance the customer experience, streamline operations, and deliver measurable business outcomes.

Job Description

Customer Engagement & Market Expansion

• Develop market-relevant service programs tailored to customer needs and evolving market dynamics for digital solutions, customer training and other service products.
• Work collaboratively with the Sales and Service teams, Customer Support Centre, and field service teams to deliver seamless, coordinated solutions for customers. Proactively identify opportunities to transition to long-term service agreements, ensuring all leads are effectively handed over to the appropriate Services Team member for follow-up and conversion.
• Manage key customer relationships and expand engagement within existing accounts to unlock new business opportunities.
• Execute targeted customer campaigns for Technical Training in partnership with the ODS Team and Training Coordinator, with a focus on driving growth and meeting revenue objectives.

Digital & eCommerce Growth

• Leads business expansion by developing and executing digital sales strategies in partnership with the AKA team. Focuses on portfolio management and the introduction of innovative digital products that drive solution-based selling and long-term growth.
• Provide strategic leadership to the eCommerce Sales & Marketing Specialist in executing initiatives that drive revenue growth through the GE HealthCare Shop. Oversee the development and implementation of targeted digital marketing campaigns, optimize the online customer journey, and leverage data-driven insights to enhance product visibility, conversion rates, and overall eCommerce performance.
• Collaborate closely with the Global Service Shop team to shape the strategic roadmap for the platform. Lead the planning and execution of key enhancements, ensuring alignment with business goals, user needs, and emerging digital trends. Drive continuous improvement by gathering stakeholder feedback, prioritizing feature development, and overseeing implementation to deliver a seamless and impactful user experience.

Leadership & Strategy

• Set the vision and commercial strategy for expanding non-contract sales with solutions that address customer business challenges.
• Partner with Service Segment Leaders and Commercial Service Leader - ANZ to design and implement lifecycle commercial offerings that maximize capture rates for new equipment and renewals.
• Translate organizational sales strategy into actionable plans for the team, ensuring alignment with company objectives and customer needs.
• Establish clear team objectives and manage workload distribution through strategic workforce planning.
• Collaborate with Commercial Service Leader to develop pricing strategies and prioritize programs for customers.
• Drive growth through targeted campaigns for On-Demand Services, spare parts, and technical training offerings, leveraging customer insights, market trends, and performance analytics.
• Provide clear direction, set expectations, and support team members in achieving individual and team goals.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Identify skill gaps and implement training or mentoring programs to enhance team capability.
• Monitor and evaluate team performance against KPIs and sales targets.
• Conduct regular funnel reviews to ensure revenue pacing and proactively address issues.
• Hold one-on-one meetings and performance reviews to provide constructive feedback.
• Provide operational support to develop a strong sales team across direct and eCommerce channels, focusing on capability development across product modalities and digital platforms.
• Drive adoption of best practices and sales methodologies across the team.

Qualifications / Requirements:

• Tertiary qualifications in business, marketing, product management or related field of study, with a minimum of 5 years’ experience in marketing, commercial or product management roles
• Strong business acumen and domain expertise in GEHC products will be highly regarded
• Demonstrated success in leading and motivating a small sales team.
• Experience in setting and achieving team sales targets and KPIs.
• Track record of coaching individuals to improve performance and achieve career growth.
• Ability to manage diverse personalities and create a high-performing team culture.
• Experience translating business objectives into team-level strategies and actionable plans.
• Skilled in pipeline management, forecasting, and resource allocation.
• Ability to lead teams through change, whether in processes, tools, or market conditions.
• Strong problem-solving skills and resilience in dynamic environments.
• Excellent interpersonal and communication skills for engaging with internal and external stakeholders.
• Experience collaborating across departments to deliver customer-centric solutions.

What’s In It For You:

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours
• Competitive salary package including bonus
• 5 weeks leave (ask about "take 5")
• Generous leave & family policies
• Long term career opportunities (locally and globally)

Additional Information