Commercial Process Specialist

Commercial Process Specialist

Location: Mumbai

Svitzer offers an exciting and attractive position in a global team, that provides continuous professional and personal development. As a Commercial Process Specialist in our global Commercial team, you will play a key role in ensuring smooth commercial operations and driving process improvements. This position provides career growth by developing your skills and knowledge within Commercial Operations, processes, and systems.

This is us

Svitzer is a leading global towage operator with over 4,000 colleagues and 446 tugboats across 35+ countries. We provide sustainable marine services that make ports and terminals safer, more efficient, and more climate-friendly - a strategic priority reflected in our innovation, like the Svitzer Transverse Tug: https://www.youtube.com/watch?v=IPdhKsJu3fk (1 min 55 sec).

We offer an ambitious and international work environment with a collaborative and agile structure. Combined with a performance-driven culture, this gives you significant independence to make an impact and contribute to the success of our commercial team and company.

More about the role

The role is based in Mumbai and reports to the Customer Experience team in Copenhagen. This small, dedicated and passionate team is both driving customer centricity and supporting the regional commercial teams.

The Commercial Process Specialists are the anchor points for administrative and operational tasks and are responsible for the quality and timely maintenance of data in our commercial operations system.

We offer flexible working hours and a hybrid work setup, allowing you to work from home and our Mumbai office, when needed and within the local norm. You will be supporting all our four regional offices in Sydney, Dubai, Copenhagen and Panama.

Responsibilities

• Maintenance and daily update of the main commercial system (called "Helm"), ensuring database is kept up to date, with data quality and integrity maintained across all operations. This may include liaising with colleagues from all over the world and across different functions.
• Handle daily invoicing in HELM.
• Responsible for commercial operations process, system issue and enquiry handling, if needed escalation and support system consultant and internal stakeholder through the process.
• Develop and continuously evaluate commercial operations daily process and identify possibilities to improve Svitzer commercial operations process and data transparency.
• Ensure the processes as well as related SOPs are well mapped and documented.
• Support regions in process and system implementations with Customer Experience and risk mitigation in mind, including provision of standard reports
• Be involved in commercial related key internal controls; coordinate and/or guide finance Global Business Services colleagues based in Krakow, Poland.
• Drive continuous improvement actions to perform daily execution tasks more efficiently and effectively, such as taking care of incoming system queries and daily invoicing.
• Drive continuous improvement actions to perform daily execution tasks more efficiently and effectively, such as taking care of incoming system queries and daily invoicing.

Who we are looking for

You work efficiently by simplifying processes, prioritizing tasks, and delivering high-quality results. You thrive in a multicultural environment, collaborate effectively across teams, and take ownership from start to finish to achieve desired outcomes.

More specifically, we will look for:

• Fluency in both oral and written English.
• Master's degree in business administration or similar.
• Minimum 5 years of process experience.
• Preferred commercial and/or customer service background.
• Good at process mapping and presenting the outcomes.
• Experience working as business administrator in a business system.
• Knowledge of MS Office (proficient user in Word, Excel, PowerPoint)
• Good presentation skills.

Deadline

25 January 2026. Please note that applications will be reviewed on an ongoing basis. Therefore, please send your CV and application at your earliest convenience.

Building a Diverse Workplace

In Svitzer we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Don’t meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don’t meet every single qualification. At Svitzer we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles, and we are excited about hearing from you!

How to Apply

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