Commercial Engine Field Technician Non-Journey

It’s your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter.  Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Job Description

PETERSON POWER SYSTEMS, INC.

Job Description

Position Title: Commercial Engine Field CSA NJ      Reports to: Service Supervisor

Grade: 7T                                                                   Date of Last Update: November 2019

FLSA Status: Non-Exempt                                        Approved By:

Location/Dept: Service                                              Completed By: Talent Acquisition Specialist

SUMMARY

This position performs Powerwatch services/maintenance on Power Generation, Marine, and Industrial Systems in the field.

ESSENTIAL JOB FUNCTIONS

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
• Work in a manner consistent with Contamination Control Guidelines
• Communicate with internal and external customers in a manner that promotes a positive relationship.
• Work overtime as needed within labor law guidelines.
• Frequent travel is needed to meet customer service requirements including overnight stays.
• Be on call to respond to customer service needs during the evenings, weekends, and holidays.
• Perform the following service operations with occasional supervision:

• Perform Maintenance on Generator Packages, Industrial Engine Packages, EPG Systems, and Marine Packages not limited to Caterpillar products.
• Perform Load Bank Testing
• Perform basic troubleshooting and repairs.
• Assist field technicians as required.
• Perform detailed inspections on EPG products and systems.
• Write service reports that accurately document activities, issues, and up-sell opportunities.
• Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner to enable other employees to do their job in a timely manner.

• Solicit information regarding opportunities for generator system sales and service and pass information to generator systems sales staff and engine PSSR or ISR in a timely manner.
• Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order.
• Perform assigned tasks in a timely, accurate, and efficient manner.
• Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis.
• Perform work and conduct yourself in a matter that is consistent with company goals, mission statement, and core values.
• Operate company or personal vehicle as needed to visit branch locations or customers.
• Maintain punctual, regular, and predictable attendance.

JOB SCOPE

This position serves in the capacity of the Commercial Engine Field CSA (Non-Journey) NJ. General discretion and judgment are exercised routinely in the execution of job duties. If errors in judgment or professional execution of responsibilities are made, the consequences to the department could be serious.

INTERPERSONAL CONTACTS

Internal contacts include all levels of staff and managers within the Service Department. This position regularly deals with employees and customers in exchange of information in person, writing, via telephone or by electronic transfer. Sensitivity is required in dealing with such information and decisions concerning the release or sharing of that information. External contacts consist of customers, visitors and other individuals who enter the shop or work area.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson’s core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must maintain a tool inventory sufficient to perform assigned tasks.

EDUCATION and/or EXPERIENCE

Associates Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related field; and a minimum of 3 years of directly related experience in power generation service; or an equivalent combination of education and work experience.

CERTIFICATES, LICENSES, REGISTRATIONS

• Ability to obtain lift truck certificate.
• Completion of a certified electrical safety course
• Completion of ISR and PSSR Sales Certification through CAT DPC
• Maintain a valid driver’s license and satisfactory driving record.

COMPETENCIES

Safety – Actively demonstrates vigilance in protecting self, customers, co-workers, contractors, suppliers and community from risky actions or unsafe conditions. Promotes and follows Peterson’s safety policies and guidelines.

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others.

Peterson’s Communication Principles – Able to demonstrate the following communication skills and principles when working with customers, co-workers, and other stakeholders:

• Showing up and choosing to be present- to honor others and give my best self.
• Paying attention to what has heart and meaning- to understand and acknowledge the true intent.
• Tells the truth without blame or judgement- to motivate and build confidence.
• Open to outcome, not attached to outcome- to learn from what happened and never stop improving.

Peterson Values – Behavior and work product aligns with Peterson’s Core values – Customer First, Integrity, Excellence, Teamwork, and Fun!

Accountability – Takes responsibility for own actions; Keeps commitments. Completes tasks on time or notifies appropriate person with an alternate plan; Focuses on performance, manages execution.

Curious – Continuously pursues opportunities to learn and grow professionally and personally. Solicits feedback to improve self, service, performance, and the organization. Applies feedback to improve performance.

Leadership –Refrains from activities that would negatively impact organizational health and reputation, compromise trust or working relationships, or create unnecessary bureaucracy.

Ethics – Works ethically and with integrity; avoids any action that could be interpreted to be for personal gain, in violation of Peterson’s Code of Conduct and Business Ethics, or as an abuse of positional power. Maintains confidentiality; Protects Customer, Manufacturer and Company proprietary information; promptly reports conduct that could is or could be considered unethical; Honest and forthcoming with information.

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Focuses on solving conflict, not blaming; Remains open to others' ideas and tries new things; Works well in group problem solving situations; Uses reason even when dealing with emotional topics; Meets commitments.

Technical Skills – Has the skills needed to successfully perform job responsibilities and be viewed as competent.  Shares expertise with others; Understands implications of decisions; Demonstrates knowledge of market and competition; Aligns work with organization’s goals.

Communication – Speaks clearly, respectfully, and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Listens to others without interrupting; Keeps emotions under control; Gives and welcomes feedback; Has personal awareness of body language and tone being used to maximize quality of communications.

Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Puts success of team above own interests. Provides recognition for results; Offers to help others before being asked; Supports co-workers and provides them with grace.

Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Manages difficult or emotional customer and/or employee situations; Responds promptly to customer and employee needs; Facilitates a work environment where individuals are treated with respect and are not subject to hostile or other harassing behaviors.

Adaptability – Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events; Flexible; Open to new ideas.

Initiative – Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed; Looks for ways to improve performance and the organization as a whole; Pursues training and development opportunities.

Dependability – Consistently reports to work on time as scheduled; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Commits to long hours of work when necessary to reach goals.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business reports, technical procedures, or governmental regulations. Ability to write coherent and logical service reports that can be understood by internal and external customers.

MATHEMATICAL SKILLS

Ability to apply concepts of basic math and algebra.

COMPUTER SKILLS

Must have excellent proficiency on company and CAT PC and windows driven software.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

WORKING CONDITIONS

The working conditions, physical demands, and environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a full-time position. Days and hours worked will mirror the business operations which typically runs Monday -Friday. May work more than eight consecutive hours at a time or more than 40 hours in a 7-day work period depending on work demands. Occasional evening and weekend work will be necessary. Travel will be required to branch locations, company events, professional development, and industry conferences. Must possess a valid motor vehicle operator’s license, have access to reliable transportation and must be able to travel via most efficient mode for work related travel i.e., airplane.

With Peterson’s Customer First focus, the individual may encounter pressure in meeting customer needs, balancing competing deadlines and resource constraints. Situations must be handled in a manner that meets customer needs and does not negatively impact customer satisfaction. Customers are both internal and external.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit and use hands and fingers to grasp and to perform mechanical service activities.  The employee is frequently required to talk or hear.  The employee is required to stand, walk, stoop, kneel, crouch, climb, balance, and reach with hands and arms.  The employee must occasionally lift and/or move up to 50 pounds and to pull and apply rotation force on stationary and moveable objects.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth and perception, and ability to adjust focus.

Physical Demands

Amount of Time

Activity

None

Under 1/3

1/3 to 2/3

Over 2/3

Standing

X

Walking

X

Sitting

X

Using hands or fingers to handle/feel objects

X

Reaching with hands / arms

X

Climbing or balancing

X

Stoop, kneel, crouch, or crawl

X

Talking or hearing

X

Lifting Requirements

Amount of Time

Physical Demand

None

Under 1/3

1/3 to 2/3

Over 2/3

Up to ten pounds

X

Up to 25 pounds

X

Up to 50 pounds

X

Up to 100 pounds

X

More than 100 pounds

X

Vision Requirements

Yes

No

Close

X

Distance

X

Color Vision

X

Peripheral

X

Depth & Perception

X

Ability to Adjust Focus

X

WORK ENVIRONMENT

The work environment is typically of a shop atmosphere with exposure to wet or humid conditions, and exposure to outside weather. The employee will regularly work around moving mechanical parts and is regularly exposed to vibration, fumes, toxic or caustic chemicals, airborne particles, and risk of electrical shock.  This position requires the employee to work outdoors in inclement weather and can experience periods of extreme heat, cold, and dampness.  The noise level in the work environment is usually loud. Employee is expected to wear appropriate PPE in all work areas where it is required.

Work Environment

Amount of Time

Environmental Condition

None

Under 1/3

1/3 to 2/3

Over 2/3

Wet or humid conditions (non-weather)

X

Work near moving mechanical parts

X

Work in high, precarious places

X

Fumes or airborne particles

X

Toxic or caustic chemicals

X

Outdoor weather conditions

X

Extreme cold (non-weather)

X

Extreme heat (non-weather)

X

Risk of electrical shock

X

Work with explosives

X

Risk of radiation

X

Vibration

X

This description describes only the general nature and level of work encompassed by this job. This description is not a comprehensive listing of all responsibilities, duties, and skills of employees at this level. Peterson is an Equal Opportunity Employer/Affirmative Action Employer.

Peterson Power Systems, Inc. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.