Club Service Technician

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

CLUB SERVICE TECHNICIAN

We’re seeking a Club Service Technician to join our Service team at our NeueHouse Madison Square property. The Club Service Technician will report directly to the Service Manager.

Schedule: Weekday shifts are typically scheduled Monday through Friday from 12:00 PM to 8:00 PM, with occasional later shifts as needed.

What You’ll Do:

The Club Service Technician delivers warm, anticipatory hospitality to members and guests, ensuring an exceptional club experience at every touchpoint. This role requires strong communication skills, attention to detail, and a collaborative, service-driven mindset.

 

• Greet and engage members and guests with enthusiasm, professionalism, and genuine care
• Deliver world-class service in alignment with Brand Standards and Standard Operating Procedures
• Build positive relationships with members and confidently answer questions about menus, beverages, and club spaces
• Prepare and serve espresso, tea, non-alcoholic, and alcoholic beverages in accordance with company recipes and procedures
• Maintain knowledge of beverage programs, menus, recipes, and culinary offerings
• Accurately take and fulfill food and beverage orders in lounge, dining, and private dining spaces
• Set up, replenish, and maintain dining and lounge areas, including furniture movement as needed
• Perform opening, mid-shift, and closing duties, including cleaning and resetting spaces
• Maintain safe, clean, organized, and well-stocked work areas, following all sanitation and food-handling standards
• Uphold a polished, professional appearance and assist with additional duties as assigned

What We Look For:

• Minimum 1 year of extensive server experience, ideally in fine dining
• Bartending and Barista knowledge
• Basic knowledge of food and beverage
• Proven excellent communication and interpersonal skills
• Proven good organizational skills and proficient in multitasking
• Must be highly motivated and ready to lead other team members
• A food Hygiene or Food Handling Certificate preferred
• TIPS Certification preferred
• Flexible and long hours sometimes required
• Ability to move, carry, push, pull, and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees
• Ability to stand, sit, and walk for an extended period of time

Compensation: 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Full Time Hourly Rate: $28.00

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

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