CloudOps Engineer
Say hello to possibilities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little information about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
As our CloudOps Engineer, you will join a lean, hands-on team where you’ll wear multiple hats.
This is a hands-on operations role requiring solid engineering skills. Your primary responsibility
is to operate, maintain, and automate our core integration platforms (Boomi, UiPath, AWS Glue,
Airflow).
You will be a key player on the front lines, acting as the primary support (L1/L2) and escalation
point (L3), monitoring jobs, and ensuring the stability of the entire stack. We're looking for a
skilled engineer who is focused on operational excellence, troubleshooting, and keeping our
critical systems running smoothly.
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To succeed in this role, you must have experience in:
Orchestration & Support:
Handle the full support lifecycle for scheduled jobs across all environments—from primary monitoring and triage (L1/L2) to L3 escalation and ownership.
Lead deep-dive troubleshooting efforts for environment and production issues, performing advanced root cause analysis (RCA).
Develop, monitor, and maintain data orchestration pipelines using Airflow.
Act as the key support contact and technical owner for all AWS services supporting the platforms.
Infrastructure & Platform Management:
Configure, patch, and maintain stable Linux and Windows Server environments for all core platforms, both on-premises and in the cloud (EC2).
Use Terraform to manage, deploy, and maintain infrastructure, services, and applications.
Manage, support, and back up MySQL databases and other application data.
Assist users with the installation and setup of platform-related tools.
Automation & Documentation:
Proactively create and automate support processes to eliminate repetitive tasks and prevent future incidents.
Create and maintain clear operational runbooks and technical support documentation.
Set and lead hand-off meetings to review the business and customer impact of deployment artifacts.
Perform other similar and related duties as required.
CI/CD & Deployment:
Build, maintain, operate, and troubleshoot CI/CD pipelines and procedures for the
Boomi, UiPath, AWS Glue, and Airflow platforms.
Manage all build deployments to SIT, UAT, and Production environments, enforcing strict version and quality control.
Monitor, troubleshoot, and continuously improve the building, packaging, and deployment processes.
Manage and support Git source control repositories
Desired Qualifications:
This is what we're looking for. The technical skills are crucial, but so is a flexible, "get-it-done"
attitude.
Foundational Qualifications:
Education/Experience: BS in Information Systems, IT, Computer Science, or 3+ years of equivalent practical experience.
Core Interest: Genuine passion for DevOps culture, automation, and running reliable,scalable systems.
Team Attitude: You must have a "roll-up-your-sleeves" and "no-task-is-too-small" mindset. In a lean team, we all pitch in.
AI Acumen: Practical familiarity with AI concepts and machine learning workflows.
Communication Skills: Ability to communicate concisely, clearly, and effectively withpartners from various backgrounds.
Problem Solving: Strong analytical and troubleshooting skills with a proven ability to master new technologies.
Core Technical Skills:
AWS SysOps: You must have a strong, hands-on background in AWS operations. You'll be working directly with core infrastructure such as EC2, SG, IAM, VPC, Route53, NLB and platform services such as RDS, AWS Glue, EKS. You need to know how to manage, monitor, and troubleshoot this stack.
Workflow Orchestration: Hands-on experience with Airflow or a similar platform for developing, scheduling, and monitoring workflows is essential.
Operating Systems: Proven experience in managing, hardening, and troubleshooting both Linux (RHEL, Ubuntu, etc.) and Windows Servers.
Infrastructure as Code (IaC): Proven experience with Terraform is required for managing and deploying infrastructure. Familiarity with Ansible or CloudFormation is a Plus
Scripting: You need to be comfortable and proficient in the command line.
Shell Scripting (Bash, sh): Essential for automating daily tasks, managingbuilds, and troubleshooting.
Python: A solid foundation is required for writing automation scripts. You should be comfortable with basic scripts and have a strong willingness to apply and grow those skills to write Airflow DAGs
CI/CD: Demonstrable experience operating, maintaining, and troubleshooting CI/CDpipelines (e.g., GitLab CI, AWS CodePipeline).
Version Control: Fluency in Git. You'll be managing repositories, branching strategies,and supporting a team of users.
Database Familiarity: Experience with MySQL operations, including backup, restore,and basic troubleshooting, as mentioned in the responsibilities
What we offer:
Comprehensive HMO package (medical and dental)
Personal Time Off Leaves
Quarterly Performance Bonus
Employee Assistance and Wellness Programs
RingCentral is the #1 global cloud-based communications provider because we’re not just selling solutions; we’re enabling human connections. That’s why we’re the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $4 billion, 20%+ annual growth and a $2 billion annual revenue run-rate.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral/Acquire BPO
RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.
Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.
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