Cloud Operations Engineer

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.

This role is responsible for managing cloud infrastructure and operating systems, ensuring secure, efficient, and compliant operations across AWS, Linux, and Windows environments. The engineer will also leverage Kyndryl tools and follow PDCA/ITIL4 frameworks for continuous improvement and operational excellence

🔹 Key Responsibilities

AWS Operations

• Raise and manage incident cases within AWS scope.
• Perform minor version upgrades for AWS managed services via the AWS Management Console.
• Create, delete, and modify IAM users, roles, and policies; periodically review IAM settings.
• Manage privileged and non-privileged IDs.
• Configure EC2 instances, S3 buckets, EBS, VPC, Security Groups, and NACLs.
• Modify Route53 DNS records, CloudFront, WAF, ACM certificates, ELB rules, and KMS key policies.
• Execute backups and restores; manage AWS resource tags and CloudWatch monitoring rules.
• Investigate AWS notifications and determine response actions.
• Follow documented procedures for all AWS-related tasks

Linux Administration

• Maintain OS and software configurations.
• Handle vendor support inquiries.
• Change SSH key passphrases and update API keys.
• Execute tasks based on standard operating procedures

Windows Administration

• Modify OS settings for Windows virtual servers.
• Coordinate with vendors for OS/software support.
• Perform tasks as per documented procedures

Kyndryl Tools & Automation

• Monitor performance and capacity using CloudWatch, M&EaaS, JP1/IM.
• Conduct trend analysis and data extraction.
• Maintain CACF environments including Ansible Tower and GitHub.
• Upgrade standard playbooks and support automation initiatives

PDCA / ITIL4-Based Operations

• Execute recovery processes and document incident outcomes.
• Investigate root causes and implement corrective actions.
• Manage change records and reflect configuration updates.
• Ensure compliance with Kyndryl security policies.
• Conduct health checks and address deviations.
• Manage user IDs, access rights, and approval records.
• Handle service requests and analyse performance trends

Japanese Communication (Interpreter Support Available))

• Communicate with customers, vendors, and project members in Japanese.
• Interpreter support is available for non-native speakers

There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else.

You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have!

This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue.

Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience
 

Minimum 5-year Experience in relevant filed Relevant certifications such as AWS Certified Solutions Architect – Associate/Professional

• Manage incidents and perform service upgrades within AWS scope.
• Administer IAM users, roles, and policies; ensure access compliance.
• Configure and maintain AWS services (EC2, S3, VPC, Route53, CloudFront, WAF, ELB, etc.).
• Execute backups, monitoring, and tagging using CloudWatch and other tools.
• Perform Linux and Windows OS administration and coordinate vendor support.
• Monitor system performance via CloudWatch, JP1/IM, and automation tools (Ansible, GitHub).
• Support PDCA/ITIL4 processes—incident recovery, root cause analysis, and change management.
• Ensure adherence to Kyndryl security standards and operational procedures.

Preferred Technical and Professional Experience

• In depth knowledge of Amazon cloud hosting architecture with experience with AWS and Azure is a bonus
• Exceptional judgment and decision-making abilities
• Familiar with a variety of IT concepts, practices, and procedures
• Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models
• Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Strong analytical and problem-solving skills with high attention to detail

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

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