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Clinical Trial Payment Specialist
Roche India - Roche Services & Solutions
Hyderabad
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.
The Opportunity
The Clinical Trial Payment Specialist will be responsible for facilitating all site payment activities related to Roche clinical studies, while ensuring compliance with country-specific regulations. This role requires a problem-solver who can achieve accurate and timely results while positively influencing others to meet objectives and milestones. The specialist will manage and triage escalations related to clinical trial payments, ensuring swift resolution and clear communication across stakeholders. They will also collaborate closely with cross-functional teams, such as Finance, Procurement, and Clinical Operations, to ensure alignment on payment timelines, reconciliation, and issue resolution. Proficiency in maintaining the accuracy of site payments through Roche database systems, such as SAP, MyBuy, and Veeva, is essential. The ability to work independently with minimal supervision will also be crucial in fulfilling these responsibilities.
Payment Management: Record necessary information in Roche systems (e.g., SAP, MyBuy, Veeva), generate payment proposals/reports, and manage payments to Research Centers, ensuring timely execution per Clinical Trial Agreements.
Reconciliation and Support: Perform payment reconciliation, assist Research Centers with payment issues, and provide site payment information to countries for financial oversight.
Audit and Recommendations: Respond to audit inquiries and propose innovative solutions to improve payment processes, forecasts, and resources for enhanced efficiency and accuracy.
Training: Train new team members on payment processes to ensure smooth onboarding and operational continuity.
System Maintenance: Update and maintain vendor/contract information, study status, forecast data, and ensure site payment accuracy in the Roche systems.
Issue Resolution & Stakeholder Engagement: Resolve payment-related issues, contribute to problem resolution, participate in stakeholder meetings as a subject matter expert, and serve as the point of contact.
Performance Tracking: Calculate and distribute key performance indicators (KPIs) for payment processes, ensuring transparency and accountability among stakeholders.
Who you are
You holds a Technical/University degree in Business Administration and Accounting is a plus
Minimum of 2 years in a financial or administrative role, with 1-2 years in the pharmaceutical industry as an advantage
Strong sense of accountability, prioritization, attention to detail, and ability to communicate clearly and accurately
Strong collaboration, influencing skills, and building trusting and productive relationships
Ability to navigate complex, diverse organizations and liaise effectively across different departments
Proficiency in MS Office
Proficient English communication skills (written and spoken) are essential; additional languages are advantageous depending on region/customer needs
High capacity in analysis, planning, problem-solving, and payment management
Prioritization skills to focus on results and meet deadlines
Effective teamwork with commitment and proactivity
Excellent communication skills, including the ability to present opinions clearly, ask questions, request clarifications, communicate facts objectively, question when required, and follow up on problems until resolution; ability to present clear messages from complex data/information at all levels of the organization
Proven interpersonal and collaboration skills, fostering trust, influencing others, and engaging effectively with colleagues and stakeholders both internal and external to Roche
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.