Clinic Supervisor - Valley Clinic

Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Methodist Physicians Clinic - Valley
Address: 625 S Pine Street, Valley, Ne
Work Schedule: Monday through Friday, 8am - 5pm

Manage and direct the daily operation of assigned areas and staff. Develop, implement, maintain and enforce departmental programs, policies, procedures and protocols. Ensure and maintain required documentation for compliance with safety, environmental and infection control standards and with local, state and federal regulations. Monitor compliance with standards, identify variances or inabilities to meet established targets and implement action to ensure that targets are met.

Responsibilities:

Essential Job Functions

Smart Growth

• Effectively analyzes problems. Provides timely point of service resolution.
• Anticipates consequences.
• Is action oriented - takes initiative.
• Secures the organizations long-term ability to serve.
• Promotes new/innovative approaches. Implements smart systems for better utilization of resources.

Participative Decision Maker by demonstrating a desire to make an important contribution

• Promote services internally and externally.
• Liaison for referring physicians, patients and families.
• Continually enhancing the customer's experience at all Methodist Health System locations.
• Community networking.
• Regular site visits for all locations.
• Serves on various committees and attends meetings within scope of responsibility.

Heightened Focus on Efficiency

• Develops detailed project/task plans.
• Determines priorities/appropriately allocates resources.
• Procures resources needed to work effectively.
• Delegate authority when appropriate.
• Identifies potential problems and analyzes root causes.
• Considers relevant issues before action, including effect on all parts of the organization.
• Acts promptly and decisively.
• Develops enthusiasm for day-to-day tasks.
• Encourages the achievement of important objectives.
• Recognizes special contributions/rewards excellence.
• Maintains good working relationships outside own area of responsibility.
• Develops, implements and supports organization and department policies and articulates the information in a clear and timely manner.
• Hold regular department meetings and keep minutes.
• Meet required deadlines, i.e. complete variance reports in the time frame set.
• Staff meetings held a minimum of 6 times a year with agenda and meeting minutes prepared and distributed for every meeting.

Improves patient care/customer service and fosters personal responsibility

• Confidentiality.
• Patient Population Criteria including age specific.
• Seizes opportunities to improve department performance.
• Sets an example with personal behavior/commitment to high standards.
• Takes responsibility for difficult, controversial decisions.
• Acknowledges decision/plan not working.
• Keeps promises/honors commitments.
• Provides clear performance expectations even with difficult messages.
• Follows through on ideas/concerns.
• Consults with supervisor and other affected parties before making major changes.
• Listens to concerns without getting defensive.
• Creates a comfortable environment for giving and receiving constructive feedback.
• Aware of how decision making affects other areas in the organization.
• Promotes collaborative relationships.
• Remains current on any internal and external issues. Responsible for delivery of quality and regulatory standards of care.
• Handles and documents patients complaints according to clinic policy 98% of the time.
• Follow “Age Specific Criteria” 100% of the time.

Catalyst - selects the right people to serve our patients/customers

• Supervises to ensure effective department workflow.
• Uses organization criteria for job selection.
• Identifies/leverages others' unique strengths when assigning tasks.
• Provides and promotes opportunities for education and to develop skills.
• Provides extra instruction or coaching by one-to-one mentoring.
• Prevents high-impact staff departures when possible.
• Identifies candidates for succession planning and prepares candidates for promotional opportunities.
• Proactively identifies and resolves conflict.
• Is fair in negotiating solutions to conflict, using tact and sensitivity.
• Facilitates open communication and joint decision-making.
• Effectively develops pride in department achievements.
• Is sympathetic/supportive.
• Aware of how area of responsibility affects others.
• Completes performance evaluations and/or corrective action. If does not possess the same or similar education/licensure, facilitates co-evaluation completion with expert.
• Is present for all engagements and punctual.
• Ensures staff compliance in accordance with policies, position, and regulatory requirements.
• Obtains physician overall satisfaction rating of 90%.
• Staff performs competently 95% of the time.
• Staff who do not perform competently are handled under the corrective action/performance improvement guidelines 100% of the time.

Demonstrates Fiscal Responsibility - utilizes human, material, fiscal resources of assigned department(s) within budgetary guidelines or within acceptable budget variances.

• Assists in preparing a realistic budget within established guidelines.
• Assists in the development and implementation of cost saving process changes or alternative products or procedures.
• Demonstrates in-depth knowledge of revenue drivers.
• Ensures budget compliance and takes corrective action when variances are identified.
• Implements a budget based master scheduling and staffing plan for assigned department(s).
• Adjusts staffing on an as needed basis to meet patient care needs and budget target.

Coordinates staff schedules to ensure adequate coverage by reviewing request/rotation sheets and vacation time and physician schedules and scheduling and assigning work accordingly.

• Maintains adequate staffing levels 90% of the time.

Schedule:

Work Schedule: Monday through Friday, 8am - 5pm

Job Description:

Job Requirements

Education

• High School Diploma or General Educational Development (G.E.D) required.
• Graduate from a certified or registered healthcare program preferred.
• Participates in mandatory inservices and continuing education programs as mandated by policies and procedures/external agencies.

Experience

• Minimum 3 years previous healthcare experience required.
• 1 year supervisory experience preferred.

License/Certifications

• If certified or licensed, maintenance of certification or licensure preferred.

Skills/Knowledge/Abilities

• Able to organize and perform multiple tasks, problem-solve and prioritize work assignments.
• Advanced interpersonal relationship and customer service skills required to effectively communicate with staff, physicians, administrators, patients, visitors and vendors.
• Ability to mentor, supervise, delegate and evaluate.
• Knowledge of clinic operations and processes.
• Strong skills in Microsoft Office, including Word, Excel, and Outlook.
• Strong verbal communication skills for positive interaction with staff and physicians.
• Ability to read, write, and comprehend various written reports and documents.
• Requires the ability to provide transportation to other campus, and/or work-related locations within a reasonable timeframe.

Physical Requirements

Weight Demands

• Medium Work - Exerting up to 50 pounds of force.

Physical Activity

• Occasionally Performed (1%-33%):
  • Balancing
  • Climbing
  • Crawling
  • Crouching
  • Kneeling
  • Sitting
  • Stooping/bending
  • Twisting
• Frequently Performed (34%-66%):
  • Carrying
  • Distinguish colors
  • Keyboarding/typing
  • Lifting
  • Pulling/Pushing
  • Repetitive Motions
  • Standing
  • Walking
• Constantly Performed (67%-100%):
  • Fingering/Touching
  • Grasping
  • Hearing
  • Reaching
  • Seeing/Visual
  • Speaking/talking

Job Hazards

• Not Related:
  • Electrical Shock/Static
  • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
  • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
• Rare (1-33%):
  • Chemical agents (Toxic, Corrosive, Flammable, Latex)
  • Explosives (pressurized gas)
  • Mechanical moving parts/vibrations
• Occasionally (34%-66%):
  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
  • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
  • Equipment/Machinery/Tools

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.