Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
The position of Client Services Representative is within Escreen located in the Philippines. The role is responsible in shaping Alere’s image with its customers, vendors, and business partners. A Client Services Representative handles inbound customer service, and supply order calls, as well as responds to customer emails.
RESPONSIBILITIES:
Demonstrated outstanding service orientation with clear verbal and written communications
Willingness to answer phones, research questions and document all customer interactions
Flexibility to operate in several systems or platforms and balance tasks throughout the work day
Ability to multitask in handling customers on various reporting platforms and email queues
Fostering a customer service culture that strives for 100% customer satisfaction
Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA)
Other duties as assigned.
BASIC QUALIFICATIONS | EDUCATION:
Completed at least 2 years in College or with an Associate or Bachelor’s Degree
Excellent oral and written communication skills
PREFERRED QUALIFICATIONS:
Basic Excel, Word and Outlook experience required
Strong Computer/Software Skills
Detail-oriented
Must be flexible to work on a night shift (between 6pm to 10am) Philippine Standard Time.
Must be amenable to work on Overtime or during Rest Days when business requests for additional (paid) hours
Must have strong oral and written communication skills.
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.