Client Service Executive

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

At Worldpanel by Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behaviour and the influencers that drive it.

Numerator, a data and tech company serving the North American market research space, has combined with Worldpanel, to create a new global consumer data company. This new company forms a powerhouse of technology enabled consumer insights from nearly five billion consumers worldwide, driving innovation and strategic solutions for thousands of customers.

Join us in this pioneering initiative and play a role in a team that molds the future of market research.

Role Overview

We are looking for a Client Service Executive to join our team and support the delivery of high-quality insights to our clients. This role is key to building strong client relationships, ensuring accurate and timely data delivery, and transforming data into actionable stories.

You will join a dynamic team, working closely with client managers and analysts to deliver perfection in service and insight. This is a phenomenal opportunity to grow your knowledge of FMCG markets, develop analytical skills, and contribute to the success of our clients.

Reasonable Adjustments

Kantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

Main Responsibilities

Client Relationship & Account Handling

• Build strong client relationships by understanding their business and delivering relevant insights.
• Communicate expertly across all channels and support clients in navigating data and reports.
• Take ownership of client requests, ensuring timely follow-up and accurate delivery of regular outputs.
• Assist in meetings by preparing materials and handling follow-ups.
• Conduct special analyses, highlight key findings, and use advanced PowerView features to tackle problems.

Data Management & Insight Generation

• Ensure precision and attention to detail in data delivery and quality control.
• Adapt outputs to client workflows and retrieve data using internal tools.
• Create basic charts and presentations, and begin building stories from data.
• Add value to ad-hoc requests with commentary and contextual insights.
• Understand category and brand dynamics to explain market performance.

Development & Collaboration

• Engage actively in training and apply learnings to daily work.
• Track your development using performance tools and seek feedback regularly.
• Build strong internal relationships and contribute positively to team dynamics.
• Show initiative, curiosity, and a willingness to grow your client and category knowledge.

Key Capabilities

Your background will ideally look like this…

• Fluent in Arabic and English.
• Strong attention to detail and organizational skills.
• Confident and effective communicator.
• Able to work independently and collaboratively.
• Enthusiastic, curious, and eager to learn.
• Skilled in using analytical tools to explore ideas and theories.
• Open to feedback and committed to continuous development.

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Country

United Arab Emirates

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.