Client Service Associate

At Ameriprise Financial, we’re not just in the business of helping clients with their financial goals – we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you’re motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.

This position is with an Ameriprise Financial Franchise owner.

Job Description

Pollak & Pollak Wealth Management is an independent Ameriprise Financial advisory practice known for delivering a high-touch, comprehensive, and personalized client experience. We operate in a fast-paced, collaborative environment and are committed to helping our clients—and our team—thrive.
We are seeking a polished, proactive Client Service Associate who will play an
instrumental role in elevating our client experience and supporting the operational heartbeat of the practice.

Position Summary
As a Client Service Associate, you will ensure the smooth, efficient, and compliant operation of our advisory practice. You’ll work closely with our advisors to support day-to-day business functions, manage client interactions, prepare documentation, and maintain key systems.
This role requires exceptional attention to detail, clear communication, professionalism, and a sincere commitment to client service. You’ll be the face of the practice for many clients—helping to strengthen relationships and deliver the exceptional experience that defines Pollak & Pollak.

Responsibilities will evolve as the practice grows, offering opportunities for increased
responsibility and professional development.

What You’ll Do

Business Operations (50%)
• Partner with Ameriprise home office to ensure accurate account setup and resolve issues promptly.
• Provide clients with timely, accurate information related to account maintenance and service needs (within allowable guidelines).
• Maintain client files and records in accordance with regulatory and firm retention policies.
• Support advisors with administrative tasks and practice management initiatives.
• Offer insights on optimizing key platforms (MOD, Go Social, Advisor website, etc.) to drive practice efficiency.

Client Care & Relationship Support (50%)
• Maintain our client relationship management (CRM) system with accuracy and consistency.
• Initiate scheduling calls to clients and prospects; manage calendars efficiently.
• Draft client correspondence and handle client appreciation communications.
• Prepare for and participate in client meetings as needed.
• Execute client transaction requests under advisor direction.
• Coordinate client events, appreciation activities, and educational seminars.
• Serve as the first point of contact for inbound inquiries and new-client interest.

What Makes You a Great Fit:
• Exceptional organization and meticulous attention to detail
• Professional, warm, and clear communication skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Polished phone presence and client-facing demeanor
• Strong judgment and ability to follow compliance requirements
• Positive attitude, team-oriented mindset, and eagerness to learn
• Desire to contribute meaningfully to a growing advisory practice

Qualifications:
• Bachelor’s degree or equivalent professional experience
• 3+ years of office or administrative experience (financial services preferred)
• Ability to obtain securities licensing (Series 7, Series 66) and state insurance licenses—preferred if already completed
• Proficiency with CRM systems and Microsoft Office

Compensation & Benefits:
Salary: $65,000 – $100,000 DOE
Additional Compensation: Performance bonus, yearly bonus, profit-sharing opportunities
Benefits Include:
• 401(k) with firm match
• Health, dental, and vision insurance
• Life insurance
• Paid time off & paid training
• Parental leave
• Professional development assistance & tuition reimbursement
• Employee discounts
• Retirement plan
• Flexible schedule (within office hours)
 

Schedule:
• Full-time, Monday–Friday
• Standard 8-hour workday
• No nights or weekends

Work Location: In-person at our Orinda, CA office (relocation required prior to start)

Base Pay Salary

The salary will be $65,000 – $100,000 DOEFull time

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.