Client Service Administrator

Why work with Assurant?

Everyone at Assurant, no matter their role, their skills, or where they’re located around the world, is united by our uncompromising values and culture. You’ll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do. 

With more than 100 years’ industry expertise, we are trusted by over 300 million consumers worldwide. We support global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.

Some of the benefits you'll get working at Assurant include:

• International and Local mentoring programs
• Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you
• Discounted Employee Share Purchase Program
• Diversity panels and employee resource groups
• 10 weeks company paid parental leave
• Development programs and support for higher education
• Novated vehicle leasing
• Volunteering leave to give back to the communities we serve

What's the role about?

The Client Services Administrator (CSA) plays a key role in delivering outstanding service to Assurant’s retail partners. This role is responsible for providing consistent, high-quality support across multiple communication channels - including phone, email, and online platforms. The CSA ensures all partner enquiries are handled accurately, efficiently, and in alignment with agreed service standards and SLAs. Success in this role requires strong teamwork, attention to detail, and a commitment to creating a seamless experience across a variety of programs. Some of your key role responsibilities include:

• Consistently deliver exceptional client service in a timely and professional manner, and aligned to Service Level standards as determined in client contractual agreements 
• Provide accurate and timely responses to all queries as required, keeping clients and third-party providers informed of progress or delays
• Efficiently and effectively resolve client enquiries or complaints by using initiative to achieve the best possible outcome for Assurant and the client.
• Ensure compliance to all internal and external regulatory requirements
• Contribute to the continuous improvement of the business by actively identifying opportunities to improve processes and/or procedures
• Work effectively within a team environment by working collaboratively with others and sharing knowledge and skills to achieve team goals and objectives
• Achievement of required standards of performance against all core job responsibilities as measured by call evaluations, telephony results and performance reporting and general observations.

Does this sound like you?

• Minimum of two years’ experience in customer or client services
• Proficiency in the use of Microsoft computer applications as well as multitasking between systems
• Ability to prioritise and manage workload
• Demonstrates ability to work effectively in a team environment & autonomously
• Demonstrates initiative and ownership
• Strong problem-solving skills and attention to detail
• Excellent communication skills – verbal & written
• Ability to work in a fast paced, changing environment

Interested? We've love to talk more...

Submit your resume and cover letter detailing your experiences and suitability for the role. The successful applicant will be subject to relevant background checks such as reference checks and a police check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website at https://www.assurant.com/