Job Description:
Carat is the world’s first media agency and privileged to work with some of the most storied and innovative brands in the world. Most recently named a leader amongst global media agencies by Forrester, Carat is consistently ranked the #1 media agency in the world. With over 12,000 experts in over 100 countries Carat delivers an unparalleled capability to unlock real human understanding and connect people and brands through powerful and engaging media experiences.
Recently recognised as Adelaide’s happiest media agency, and most preferred by the media industry (Media i, November 2025), we’re looking for someone who can contribute and enhance our market leading culture. Most recently, Carat Adelaide was short-listed for Agency of the Year (B&T Other states), proving a strong track record of driving results for clients and building careers.
As Client Manager in our Adelaide team, you will own the day-to-day relationships with our clients and media across our South Australian Government patch. You’ll help to lead the end-to-end delivery of important and impactful media campaigns from strategy, planning, implementation and reporting across various channels, all with support from the wider team.
Core responsibilities:
Lead end‑to‑end campaign delivery, including strategy, planning, buying, implementation and reporting, across multi‑channel brand media (TV, radio, OOH, print, cinema, VOD and display).
Act as the primary point of contact for key clients, managing evolving needs with confidence and autonomy. Drive high‑quality client service by ensuring timelines, budgets, reporting accuracy, optimisation recommendations and stakeholder communication are consistently maintained.
Whilst the role has no direct reports, you’d help guide juniors within the team, including workflow, quality, and general development.
Use planning and trading tools including to support cross‑channel planning and delivery.
A bit about you:
Experience within a media agency is preferred, however we’re open to those with proven client management skills and confidence running campaigns autonomously.
Can present with confidence, delivering clear, actionable strategic recommendations grounded in your understanding of clients’ business objectives.
Familiarity with media tools and platforms, or a willingness to learn the industry systems required to plan, load, check, optimise and report on campaigns.
A natural team leader and mentor, able to guide junior talent while maintaining strong relationships with internal teams and clients. Positive, resilient and committed to delivering excellent work with a can‑do mindset.
Self‑sufficient, proactive and solutions‑focused, thriving in environments where you can take full ownership of a client patch while still drawing on collaborative support when needed.
What’s in it for you:
Real flexibility to work when and where you feel most productive with our ‘Be the Best You’ policy which includes a $250 contribution to your home office set up
The opportunity to give back with dedicated volunteer leave and our whole-company event, One Day for Change
5 weeks annual leave after 2 years of service and 3 whole company Wellness days off per year for you to switch off and take your day, your way
Career Development and Learning & Development opportunities, including access to our global online dentsu University
Become a champion for meaningful progress:
Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.
If you want to belong to a one global network where opportunities are limitless – we look forward to welcoming you.
#LI-SS7 #LI-Hybrid #CaratAUS
Location:
AdelaideBrand:
CaratTime Type:
Full timeContract Type:
Permanent