Claims Consultant, Specialty- Intact Public Entities

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

118,700 - 145,100

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

15%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

At Intact Public Entities, we’re ensuring our municipal and community service organizations are protected by providing them with a comprehensive and unique insurance program. We help contribute to their success and that’s something we’re proud of. Working here means predicting and protecting against standard and complex risks with and delivering unsurpassed value-added services.  We can’t do it without you. You’ll get to be a part of a trusted name in insurance with an entrepreneurial culture that’s here to amplify your expertise.

We are hiring a Claims Consultant for Specialty Lines at Intact Public Entities located in Cambridge, Ontario!

As a Claims Consultant, you are the senior technical claims leader and escalation point for high stakes, complex files, including matters in litigation. This is the most senior individual contributor role on our Claims team, and the step immediately before Claims Manager. You provide expert guidance that strengthens claim outcomes, improves consistency, and supports our claims and underwriting partners through technical leadership, quality oversight, and practical training.

What you’ll do here:

• Provide expert consultation on high exposure and complex claims, including strategy on liability, damages, coverage, reserving, investigation, and resolution planning.
• Lead and support litigation management on large, high stakes matters, including counsel strategy, pleadings and discovery support, expert coordination, mediation preparation, arbitration support, and settlement execution.
• Guide teams through effective negotiation and Alternative Dispute Resolution, and attend mediations, arbitrations, and hearings as required.
• Serve as a trusted technical advisor to Claims leadership, underwriting, and key internal partners on claim trends, systemic issues, and opportunities to reduce loss expense and improve outcomes.
• Conduct quality assurance activity, including targeted file reviews and audits, and translate findings into clear coaching, technical recommendations, and process improvements.
• Help enhance claims guidelines, standards, and programs to support consistent, disciplined claim handling and cost control.
• Identify meaningful measures to monitor service quality and effectiveness, and share insights to strengthen performance across the team.
• Support technical learning and development by assessing needs, developing content, and contributing to training and knowledge sharing.
• Stay current on relevant case law and emerging issues, and help interpret and apply legal developments in a practical, claims focused way.

What you bring to the table:

• Significant claims experience, typically 10 plus years, with proven success handling complex, high exposure claims, including files in active litigation.
• Legal experience, legal training, CIP/FCIP are assets, but not required.
• Strong multi-line (primarily complex Casualty Claims), including coverage analysis, investigation planning, exposure assessment, and damages evaluation.
• Demonstrated ability to make sound, defensible decisions under pressure, and to communicate them clearly to stakeholders at all levels.
• Advanced negotiation skills and experience with mediation and other ADR processes.
• Track record of mentoring, coaching, and elevating technical performance across a team through practical, respectful guidance.
• Strong analytical and problem-solving skills, with a disciplined approach to documentation, file quality, and accountability.
• Comfort operating in a fast-moving environment where priorities shift and you are expected to lead through ambiguity.
• Experience supporting complex litigation strategy, interpreting case law, or working closely with defence and coverage counsel.

What you can expect:

• A role with real influence and visibility where your technical judgment shapes outcomes on the hardest files.
• The opportunity to lead quality and capability across the team without being in a people leader role yet.
• A workplace that values practical expertise, calm leadership, and people who can handle complexity with confidence.

This role is eligible for employee referral bonus. #myReferrals3000

#LI-Hybrid  

#LI-MS1

#IPE

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.