Number of Positions Available:
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Position Title: Case Manager
Location: Ashmore – Homelessness, Social Mission
Status: Max Term – 12 Months
Hours of Work: Weekend Work and Nights / On Call Roster
Classification: SCHADS – Crisis Level 2 / Community Level 4
Why this role matters
The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.
About the Role
Provide comprehensive case management support across both community and residential settings to help clients achieve housing stability, enhance social inclusion, and build the confidence and skills needed to sustain their tenancies and live fulfilling lives.
Deliver person-centred support grounded in resilience, trauma-informed, and strengths-based approaches, working collaboratively with the broader team to ensure integrated services that reflect The Salvation Army’s vision, mission, and values.
Ensure all service delivery aligns with national and state strategic priorities and follows the National Homelessness Stream Model of Care.
How You Will Make an Impact
Build effective, empowering relationships with clients that promote self-determination and active participation.
Provide case management services in line with TSA models and practice standards.
Conduct thorough assessments, including identification of needs, risks, and vulnerabilities.
Continuously assess client circumstances, presenting issues, and support needs from intake through to exit.
Work collaboratively with clients to develop individualised case plans that outline interventions, goals, and strategies to overcome identified barriers.
Support clients to actively engage in and implement their case plans.
Participate in regular supervision, case review meetings, and ongoing professional development activities.
Demonstrate flexibility and adaptability in response to changing needs and circumstances.
Participate in the on-call roster.
Be available for nights and weekend work as required.
What You Will Bring
A degree in social work, welfare, community development, or a related discipline OR extensive experience and sector knowledge gained through relevant roles, training, and professional development.
Demonstrated experience in social services, including client assessment and case management.
A current Working With Children Check (QLD Blue Card).
A current Driver’s Licence.
What we offer
The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:
Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
Access to EAP and health & wellness initiatives incl Fitness Passport
Ongoing training and development opportunities that enhance on the job skills and proficiency.
Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
How to apply
If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration