Case Manager - Crossroads Clubhouse

As part of our total benefit package, Macomb County proudly offers medical, dental, and vision coverage, with no monthly premium to employees for single, two (2) person or family coverage. Health care, dental and vision benefits are effective the first day of employment.

To learn more about Macomb County benefits click here

CLASSIFICATION TITLE:

Case Manager - Crossroads Clubhouse

SALARY:

$50,007.10 - $64,680.01

DEPARTMENT:

Community Mental Health

Opening Date:

03/06/2026

Closing Date:

03/20/2026 12:00 a.m.

FLSA STATUS: Non-exempt. Overtime pursuant to Collective Bargaining Agreement

EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period

CURRENT HOURS AND STARTING TIME: Full-time (37.5 hours per week) position. The start time for this position is currently 8:00 a.m., with occasional flexibility afforded due to varying shifts.

GENERAL SUMMARY:

Under direction, provides direct and indirect service to persons served, their families and designated others for the Clubhouse Program. Promotes persons served access to and engagement with community-based resources. Utilizes clinical methods and assists in program functioning and participates in the National Clubhouse Training and Accreditation process.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Implements Clubhouse Program components, participates in research and program evaluations and monitors, collects and develops record keeping data and statistics.

Completes Macomb County Community Mental Health (MCCMH) record keeping requirements, including clinical records and statistical reports.

Monitors and initiates action to ensure that maximum standards of efficiency and productions are promoted and upheld.

Ensures program compliance with accreditation standards.

Performs equipment and site maintenance oversight.

Works cooperatively with members of other disciplines, along with other agencies and community providers, to ensure timely and accurate service provision.

Monitors customer services through face-to-face contact with persons served, facility visits, consultation with family members, significant others, and service providers.

Develops effective relationships with service providers, home staff, and families.

Complies with MCCMH documentation requirements using electronic medical record (EMR).

Maintains professional relationships with the provider community and persons served.

Measures the effectiveness of interventions to determine outcomes and identify the needs of persons served.

Operates an automobile while performing assigned job duties.

Performs related duties as assigned.

QUALIFICATIONS:

Required Education and Experience:

• Bachelor’s Degree from an accredited college or university in Psychology, Social Work, Special Education, Counseling or other mental health related field. Must meet qualifications as specified in the Michigan Department of Health and Human Services (MDHHS) Prepaid Inpatient Health Plan (PIHP)/Community Mental Health Services Programs (CMHSP) Qualifications per Medicaid Services as a Qualified Mental Health Professional (QMHP):
  
  1. Individual with specialized training (including fieldwork and/or internships associated with the academic curriculum where the student works directly with persons receiving mental health services as part of that experience) OR one (1) year of experience in treating or working with a person who has mental illness; and is a psychologist, physician, educator, with a degree in education from an accredited program, social worker, physical therapist, occupational therapist, speech-language pathologist, audiologist, behavior analyst, registered nurse, therapeutic recreation specialist, licensed/limited licensed professional counselor, licensed or limited licensed marriage and family therapist, or a licensed physician’s assistant; or
  
  2. A human services professional with at least a Bachelor’s Degree in a human services field

Preferred Education and Experience:

• Master’s Degree from an accredited college or university in Psychology, Social Work, Special Education, Counseling or other mental health related field

• A minimum of one (1) year experience working in a behavioral health setting

Required Licenses or Certifications:

• Possession of required state licensure appropriate to position and ability to meet privileging and credentialing guidelines

• Must possess and maintain a current Michigan Chauffeur’s license within two (2) weeks from date of hire

Preferred Licenses or Certifications:

• None

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:

Knowledge of:

• Applicable computer applications

• Michigan Mental Health Code and its rules and regulations

• Working understanding on practices for adherence to Medical Services Administration (MSA) Medicaid policies and procedures

• Techniques to de-escalate/interact in potentially dangerous situations

Skill in:

• Using good professional judgment for the welfare and safety of our persons served

• Excellent organizational skills with the ability to manage multiple priorities

• Analyzing information and completing reports

Ability to:

• Collaborative: Approaches all situations with a teamwork and solution focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate. Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives

• Accountable: Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily

• Respectful: Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about and/or with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff and leadership

• Engage effectively with diverse communities; interact with people in an inclusive manner that respects cultural and socio-economic differences

• Work in an environment which embraces the county’s Dignity Campaign

• Effectively speak, write, and understand the English

• Effectively speak, write, and understand a language other than English is preferred

• Understand and carry out oral and/or written instructions

• Accurately organize and maintain paper documents and electronic files

• Maintain the confidentiality of information

• Work independently

WORK ENVIRONMENT/CONDITIONS:

The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job.

N/S=Never/Seldom   O=Occasionally   F/C= Frequently/Continuously

Work Environment

Office or similar indoor environment: F/C

Outdoor environment: N/S

Street environment (near moving traffic): N/S

Construction site: N/S

Confined space: N/S
 

Exposures

Individuals who are hostile or irate: O

Individuals with known violent backgrounds: O

Extreme cold (below 32 degrees): N/S

Extreme heat (above 100 degrees): N/S

Communicable diseases: N/S

Moving mechanical parts: N/S

Fumes or airborne particles: N/S

Toxic or caustic chemicals, substances, or waste: N/S

Loud noises (85+ decibels): N/S

Blood Borne Pathogens: N/S

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

N/S=Never/Seldom   O=Occasionally   F/C= Frequently/Continuously

Demand

Balancing on even or uneven surfaces/ground: F/C

Bending (forward or backward bending at the waist): F/C

Climbing up or down stairs, ladders, scaffolding and platforms: N/S

Crawling (moving about on hands and knees). Inspecting in confined spaces: N/S

Digging:  N/S

Driving on sealed and unsealed roads: O

Grasping, gripping, holding, clasping with fingers or hands: F/C

Kneeling to work at low levels: O

Manual Dexterity (fine finger movements i.e., keyboard operating, writing): F/C

Lift/Carry/Move objects from one level/position to another (covered by the items below):

Up to 10 pounds: N/S

Up to 50 pounds: N/S

More than 50 pounds: N/S

Over 100 pounds: N/S

Push/Pull objects away from or towards the body: O

Reaching overhead (arms raised above the shoulder) or forward reaching (arms extended): O

Sitting in a seated position during the task performance: F/C

Standing in an upright position without movement: F/C

Walking considerable distances in the facility on multiple surfaces: F/C

Running considerable distances in the facility on multiple surfaces: N/S

GENERAL REQUIREMENTS AND DISCLAIMERS

Complies with P.A. 390, as amended, known as the State’s Emergency Management Act and the County’s Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.  Please tell us if you require accommodation to apply for a job or to perform your job.  Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations. 

The American Federation of State, County and Municipal Employees (AFSCME) Local 411 bargaining unit represents this position.  Therefore, there may be contract language which could require consideration in the selection process.

GRANT OR EXTERNALLY FUNDED POSITION –This position will continue only if sufficient grant or external funds are provided.