If you are looking to excel and make a difference, take a closer look at us…
Location: Phnom Penh, Cambodia
Responsibilities:
- Provide support to internal and external customer related to all ATM cards e.g. CSS ATM Card, Master Card… etc.
- Assist Line Manager in managing card operation in Digital Banking and Alternative Channel department
- Develop the flow of the operations policy or SOP for Card Operation
- Monitor all card issuing and personalization and embossing file with vendor and including with proper distribute all cards to branches.
- Manage card delivery, implementation, clearing & settlement reports including Authorization.
- Assist to monitor the updated rules & regulations to comply with CSS and MasterCard, other card scheme
- Keep track with all Fraud/ Risk which happen to customer.
- Support the Marketing Team and Head of Branch Network for the card products and services for customers.
- Monitor and support any issues for customer including internal staff related to ATM card such as CSS ATM Card, Master Card…. Etc.
- Work closely with relevant stakeholders to resolve any complaints including transaction disputes, card issue,
- Prepare the dispute forms and have the knowledge of VROL, MARCOM or related card scheme dispute systems
- Prepare LAT, QMR, GOC to card scheme
- Track the card scheme invoices and payments
- Manage and monitor the Card stock
- Produce the daily, weekly and monthly reports to the Line Manager & management
- Work with other tasks assigned by Line Manager
Requirements:
- Degree in Finance /Banking/Economics or related fields and Preferably having good knowledge of core banking system and Master card
- Minimum 2-year experience in ATM Card, International Scheme Card, Fraud, Dispute, Settlement and Reconciliation management.
- Hands on experience with card handling, online payments and Master Card knowledge is preferred.
- Good knowledge in Card Management including International Scheme Card, E Commerce of developing and delivering digital and mobile propositions to meet specific customer needs
- Understand the technology and operations implications of proposition delivery
- Be able to work with the 3rd party platform and data providers
- Good planning, organization, interpersonal and communication skills.
- Strong communication and negotiation skills
- Good Leadership and motivation skills.
- Work independently with a Numeric and analytical skill
- Conscious of details and accuracy
- English is proficiency
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.