Overview:
Responsible for supporting a variety of functions in the Consumer Lending Collections group including, but not limited to, handling accounts in the legal process, repossession, foreclosure or bankruptcy processing. Serves as a key contact for both internal and external counsel.
Primary Responsibilities:
- Collaborate with Consumer Collections personnel and outside counsel to establish effective legal strategy while maximizing cost containment opportunities.
- Initiate direct contact with business partners and vendors to ensure services provided are meeting predetermined service level agreements.
- Collaborate with counsel and business partners to negotiate sale and settlement agreements.
- Monitor workout strategies in use, as well as associated expenses, to ensure adequate protection for M&T with respect to its interest in the collateral, and expected net return.
- Review and approve attorney SmartSpend fees; track expenses at the customer level.
- Develop a thorough understanding of the business and its functions, processes and operations.
- Keep abreast of business and market trends that may affect business and department.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Complete other related duties as assigned.
Scope of Responsibilities:
The incumbent works under supervision and has regular internal contact with other departments and externally with customers and service providers.
This position has limited customer interaction.
Education and Experience Required:
A combined total of 3 years’ higher education and/or work experience, including a minimum of 2 years’ relevant banking experience.
Experience with word processing, spreadsheet and presentation software.
Detail oriented.
Strong verbal and written communication skills.
Education and Experience Preferred:
Bachelor’s degree.
Experience in Collections or Loss Mitigation.
Knowledge of M&T Bank systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Getzville, New York, United States of America