Business Support Analyst - Talent, Performance & Learning

We have an exciting New Role at Stanley Black and Decker (SBD).  Business Support Analyst will play a critical role in defining and executing the strategy, vision, and roadmap for Talent Management and Learning solutions within Workday. This position focuses on optimizing employee development, succession planning, and learning management systems to enhance organizational effectiveness and foster a culture of continuous learning

Key Responsibilities:

• Define and Execute Strategy: Help define and execute the product strategy, vision, and roadmap for Talent Management and Learning solutions within Workday, in partnership with the Senior Manager, HR Technology.
• Learning Management System Optimization: Lead the optimization and governance of Workday Learning, ensuring the system is utilized to its fullest potential to support employee development and training initiatives.
• Requirements Gathering and Analysis: Collaborate with stakeholders to gather requirements, prioritize features, and conduct business analysis for enhancements related to learning, succession planning, and talent analytics.
• Product Lifecycle Management: Manage the full product lifecycle for Talent Management and Learning solutions, from ideation and design through deployment, adoption, and continuous improvement.
• Collaboration: Work closely with HR Shared Services, Enablement, IT, and business leaders to identify opportunities for process optimization and technology innovation in learning and talent management.
• Content Governance: Oversee the creation, organization, and governance of learning materials within Workday Learning, ensuring accessibility and alignment with organizational goals.
• Develop and execute test scripts to validate system functionality, manage User Acceptance Testing (UAT) processes, and ensure timely resolution of issues identified during testing
• Talent Analytics: Develop and maintain talent analytics dashboards and reports to provide actionable insights into employee development, succession planning, and learning program effectiveness.
• Change Management: Champion change management strategies to drive adoption and engagement with Talent Management and Learning solutions.
• Compliance and Data Integrity: Ensure compliance, data integrity, and security across all Talent Management and Learning product touchpoints.
• Documentation: Develop and maintain comprehensive documentation, including workflows, requirements, and operating procedures for Talent Management and Learning solutions.
• Performance Metrics: Analyze product performance metrics and generate reports to support decision-making and continuous improvement.
• Provide first-line support by responding to support tickets within the specialist functional area, troubleshooting issues, and collaborating with stakeholders to resolve defects and ensure system reliability
• Escalation: Escalate highly complex or strategic issues to senior leadership as needed

The Person: You love to learn, grow, and be acknowledged for your valuable contributions. You’re not intimidated by innovation; in fact, you embrace it. You also have:

• Experience: 5+ years of experience in product management, HR technology, or related HRIS/HCM roles, with a focus on Talent Management and Learning.
• Workday Expertise: Demonstrated expertise in Workday Learning, with hands-on experience in supporting, configuring, and optimizing Workday modules.
• Talent Management Knowledge: Deep understanding of employee development, succession planning, and learning management systems.
• Analytics Skills: Experience in talent analytics, including creating dashboards and generating actionable insights.
• Collaboration: Proven ability to work with internal stakeholders such as HR Shared Services, Enablement, and business partners.
• Leadership Skills: Strong leadership, stakeholder management, and communication skills.
• Problem-Solving: Strong analytical, problem-solving, and organizational skills.
• Independence: Ability to work independently, manage multiple priorities, and drive strategic product improvements.
• Preferred Experience: Experience with a global and/or complex manufacturing organization is a plus.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. 

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.