We’re looking for a Business Process Associate to join our Insurance Operations team at MBPS. In this role, you are expected is to complete requests / transactions productively and accurately to meet Service Levels set by the management with the business unit.
Position Responsibilities:
Process indexing with utmost attention to quality and quantity, and process simple to complex work
Process and capture information to system according to established methods and procedures
Practice good judgment in processing cases
Perform thorough checking for every case and eliminate financial errors
Suggest ways on how to improve the current process and team metrics
Such other duties and functions as assigned by Operation Management
Required Qualifications:
College/University graduate
For Internal Candidate - must be meeting all the service quality and productivity metrics for the last six months
Above average written and verbal communication skills
Basic knowledge in MS office, especially in MS Excel
Preferred Qualifications:
Good verbal and written English communication skills
Strong analytical and problem-solving skills
Ability to pay close attention to detail with a high degree of accuracy
Fast Learner and can work with minimum supervision
Strong organizational skills
Good attendance record
Team player
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement