Business Control Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Line of Business Job Description:

Business Controls within Wealth Management Operations (WMO) provides risk governance oversight for Wealth Management Operations, inclusive of regulatory exams, inquiries, audits and targeted risk assessments. Oversight is provided on the Wealth Management Operations audit issue portfolio, financial and non-financial regulatory reporting governance and is responsible for general ledger account maintenance, and exposure reporting. 

The Control Governance team within Business Control team is responsible for evaluating risk and compliance with Enterprise protocols across the WMO organizational teams and functions.  The team drives consistency across exercises to ensure compliance with protocols and requests from internal and external Requestors/Auditors/Regulators.  The Sr. Business Control Specialist  owns the oversight of assessments, issue management, control initiatives and reviews of WMO processes and controls. These include inquiries from both internal (Global Compliance and Risk partners (GCOR and EAC)) and external (Price Waterhouse Coopers, Office of the Comptroller of the Currency, etc.) sources.   The Specialist will primarily be responsible for partnering with Process Owners to vet and coordinate responses across a WMO team and partnering with the Business Control teams to execute deliverables.

This role leads initiatives related to risk exercises within the organization; collaborates with team members to identify and address risk; coordinate regulatory examinations, inquiries, assessments and audits of operational functions; mobilize and encourage team in the remediation of audit issues. 

Job Responsibilities:  Thoughtfully collaborates with Business Controls and Operation Managers/teams to identify and address risk:

• Manage the audit/exam process in coordination control partners, audit and the impacted functional areas
• Manages various risk initiatives to ensure that organization is appropriately represented and evaluated within the broader organization.
• Collaborates with team members across Business Controls and WM Ops to identify and mitigate risks

Required Skills:

• 3-5 years of prior experience in risk mitigation/role
• Must possess a highly detail-oriented work ethic and self-starter attitude
• Strong verbal and written communication skills across and up the organization
• Strong organization skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines
• Exceptional attention to detail and the ability to hold others accountable
• Proven ability to work and execute with minimal supervision
• Ability to perform in an environment that changes periodically
• Demonstrate teamwork and strong interpersonal skills
• Strong relationship management skills to build and maintain credibility and influence with support partners, leadership and stakeholders
• Proven ability to provide comprehensive solutions to complex needs and/or problems
• Effective PowerPoint skills with the ability to develop presentations
• Effective Excel skills with the ability to create reports on a daily basis
  • An appetite and aptitude for reading and understanding policy and procedure documentation; applicability to processes

Desired Skills:

• Bachelor's degree
• Knowledge of Wealth Management Operational processes
• Experience with Exams/Audits
• Ability to review data and provide analytical perspective
• Advanced Excel and PowerPoint skills
• Proficient with SharePoint

This position is currently located at 901 Main Street, Dallas, TX but will relocate to the Addison campus at 16001 N Dallas Parkway in mid 2026. Successful candidate(s) for this role would be required to work in the Main Street location until the move to Addison occurs.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay and benefits information

Pay range

$59,000.00 - $109,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.