About Us
American Century Investments® is a leading global asset manager with over 65 years of experience helping a broad base of clients achieve their financial goals. Our expertise spans global equities and fixed income, multi-asset strategies, ETFs, and private investments.
Privately controlled and independent, we focus solely on investment management. But there’s an unexpected side to us, too. We direct over 40% of our profits every year—more than $2 billion since 2000—to the Stowers Institute for Medical Research. Our ongoing financial support drives the Institute’s breakthrough work and mission of defeating life-threatening diseases like cancer and Alzheimer’s. So, the better we do for our clients, the more we can do for everyone.
All 1,400 of us across the globe are inspired every day by the unique difference our hard work can make in so many lives. It shows in the curiosity we bring to every initiative, the deep relationships we build with our clients, and the way we treat each other in the hallway. If you’re excited to learn more about us, we can’t wait to learn more about you.
Role Summary
The Business Consultant II acts as a key liaison between ACI business areas and Transfer Agency vendors (e.g., SS&C, Pershing, Envestnet, Ascensus). You may serve as the Vendor Relationship Owner (VRO), managing and strengthening vendor relationships within Operational Compliance. Responsibilities include resolving operational issues, supporting system and product enhancements, and driving risk mitigation initiatives. You’ll leverage technical expertise, data analysis, and business knowledge to deliver effective solutions while building strong internal and external partnerships.
This hybrid position will be based out of our Kansas City, MO office.
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without visa sponsorship, now or in the future.
How You Will Make an Impact
Build and maintain strong partnerships with assigned Business Areas to drive collaboration and alignment.
Deliver innovative solutions to resolve production issues and support the development of new or enhanced products and services.
Act as a liaison between business partners, Operational Compliance, IT teams, and vendors to ensure clear and consistent communication.
Contribute to company and departmental initiatives as needed, providing expertise and support.
Execute and deliver business capabilities with precision and accountability.
Gather and analyze requirements; design current and future state workflows to identify improvement opportunities and eliminate non-value-added activities.
Define, track, and measure business value to ensure outcomes align with strategic objectives.
Collect, interpret, and synthesize data to generate actionable insights and practical recommendations.
Perform analytical, technical, and project-based work requiring a solid understanding of functional area fundamentals.
What You Bring to the Team (Required)
Bachelor’s degree in a related field, or an equivalent combination of education and relevant work experience.
Exceptional communication skills and strong ability to organize tasks effectively.
Advanced computer proficiency with a minimum typing speed of 30 WPM.
Demonstrated resilience, adaptability, and expertise in relationship management.
Demonstrates the American Century Investments Winning Behaviors: Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, Competitively Driven.
Additional Assets (Preferred)
Prior experience in transfer agency operations preferred.
Proven ability to lead and manage vendor relationships.
Familiarity with the mutual fund industry strongly preferred.
Knowledge of RIA and/or Broker-Dealer industry practices preferred.
The above statements are not intended to be a complete list of all responsibilities, duties, and skills required.
What We Offer
Learn more about our benefits and perks.
Employees are required to be in the office on a scheduled frequency. Adherence to this schedule is essential to fulfilling the expectations of the role.
American Century Investments is committed to complying with the Americans with Disabilities Act and all other applicable Equal Employment Opportunity laws and regulations. As such, American Century strives to provide a reasonable accommodation to any qualified individual under the ADA to perform essential job functions.
We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to HR-Talent_Acquisition@americancentury.com. All requests for accommodation will be addressed as confidentially as practicable.
American Century Investments believes all individuals are entitled to equal employment opportunity and advancement opportunities without regard to race, religious creed, color, sex, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age for individuals forty years of age and older, military and veteran status, sexual orientation, and any other basis protected by applicable federal, state and local laws. ACI does not discriminate or adopt any policy that discriminates against an individual or any group of individuals on any of these bases.
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American Century Proprietary Holdings, Inc. All rights reserved.