Business Analyst II

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$65,600 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

TD is a leader in the Canadian credit card market with industry leading digital capabilities. TD consumer and business credit cards are distributed nationally, leveraging our retail distribution network, direct response channels and key co-brand partnerships. The Canadian Card Payments & Loyalty team is responsible for strategy, product development, customer lifecycle management, and financial performance of all Canadian credit card products. To deliver on our strategy, the business embraced the Next Evolution of Work (NEW) to deliver exceptional experiences and payment capabilities to our customers.

NEW empowers colleagues to make decisions faster, work more efficiently to quickly identify and address customer and market trends to deliver innovative solutions at an unprecedented pace. NEW enables us to move with purpose towards common goals, simplify how we work and elevate how we deliver customer value.  By joining NEW, you'll have the opportunity to be part of a new way of working while making an impact on the future of banking in ways you have never imagined. 
 
As a member of the Cards & Payments Journey, you will be responsible for understanding and serving our customers' needs and experiences from end to end. You will continuously contribute to building innovative products and services that exceed customers' expectations and improving expense management by delivering features that drive greater productivity, efficiency, and simplicity. 

Job Responsibilities:

The Business Analyst will work with the various business and technology partners, and when applicable, vendors, throughout the various project phases, including initiation, concept, analysis, development, testing and implementation. 
 
The primary focus for this role is to provide research, analysis and documentation of business requirements, and system and applications changes with our vendors and Credit Card Applications (TSYS).

Job Requirements:

This position requires leadership, analytical and critical thinking skills. The chosen candidate must be a mature individual who is able to work with minimal supervision, contribute to a positive work environment, and manage multiple assignments with competing priorities successfully. 

• Influences, negotiates, and consistently demonstrates leadership skills.

• Build and maintain positive working relationships with partners and team members.

• Demonstrate a pro-active approach in day-to-day accountabilities and interactions (e.g., issue resolution, providing recommendations).

• Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement.

• Ensure timely notification and escalation of issues/defects while assessing options and recommendations for prompt resolution.

• Ensure work meets associated regulatory and framework controls, standards, and best practices.

• Apply analytical skills to effectively understand business problems, impacted stakeholders, and proposed solutions to ensure alignment to TD's risk appetite.

• Ability to effectively facilitate meetings of any size including the documentation and issuance of meeting minutes. Apply analytical and critical thinking skills through a variety of analysis techniques to enable informed decision making.

• Effective verbal and written communication skills with stakeholders to ensure alignment to delivery framework and objectives.

• Participates, and contributes and/or leads the planning and execution of production validation.

• Sound knowledge and experience with testing processes (review test results; defect resolution and recommend sign-off).

• Participates and may lead the scoping process for deliverables.

• Knowledge of Credit Cards (TD, MBNA) is an asset.

• Knowledge of the Credit Card lifecycle is an asset.

• Previous experience working with data analysis and design an asset (e.g., SQL, Advanced Excel, and Macro's).

• Experience working with agile methodology (Jira and confluence) asset.

• Knowledge of TS2 technical environments and supported processes and applications an asset.

Education & Experience:

• Undergraduate degree or relevant diploma/certifications

• 3+ years relevant experience

#LI_Commercial

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet