Business Analyst (Global Sales)
About ResMed
We pioneer innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our digital health technologies and cloud-connected medical devices transform care for people with sleep apnea, COPD, and other chronic diseases. Our comprehensive out-of-hospital software platforms support the professionals and caregivers who help people stay healthy in the home or care setting of their choice. By enabling better care, we improve quality of life, reduce the impact of chronic disease, and lower costs for consumers and healthcare systems in more than 140 countries. Our 2030 operating model intends to improve 500 million people’s lives and achieve their full health potential.
Let’s talk about the Role:
We are seeking an experienced Global Sales Business Analyst to support our enterprise-wide Sales transformation initiatives. Reporting to the Director of Revenue Technology, this role will serve as a key liaison between Sales Operations, Sales Enablement, and Regional Sales Leadership across all global markets. The analyst will partner closely with our Global CRM and Sales Enablement Product Managers to ensure successful business alignment, documentation, and delivery of major initiatives — including a multi-region CRM consolidation project.
This is a strategic opportunity for a senior-level Business Analyst with deep CRM domain knowledge, strong process documentation skills, and the ability to thrive in a fast-paced, globally distributed organization.
Let’s talk about the Responsibilities:
Lead business process discovery, mapping, and documentation across global Sales organizations in support of our CRM consolidation initiative.
Facilitate workshops and working sessions with global stakeholders to uncover and align business requirements.
Translate business needs into structured requirements documentation, including user stories, process flows, and acceptance criteria.
Act as the liaison between business stakeholders and the RevTech product management teams (CRM & Enablement) to support backlog refinement and prioritization.
Partner with internal and external project teams to ensure that solutions align with business needs and are delivered successfully.
Maintain clear documentation of current state and future state processes, especially as they relate to Salesforce functionality and Sales Enablement platforms.
Support Run-The-Business (RTB) initiatives on a smaller scale, ensuring operational continuity during the transformation period.
Contribute to business testing activities, UAT coordination, and validation of key use cases during rollout phases.
Work with DevOps and project delivery teams to ensure traceability between requirements, development, and testing (e.g., in Jira).
Qualifications:
8+ years of experience in Business Analyst roles with a primary focus on CRM platforms, particularly Salesforce Sales Cloud.
Proven experience leading business process documentation efforts — including process mapping, flowcharts, and system touchpoints.
Familiarity with global sales operations, enterprise sales methodologies, and sales process standardization.
Experience in large-scale CRM transformation or consolidation programs is strongly preferred.
Demonstrated ability to engage with VP- and Director-level stakeholders and facilitate productive workshops.
Hands-on experience with Salesforce is required; Salesforce certifications (Admin, BA, etc.) are a plus.
Experience with Seismic and Gong is preferred but not required.
High proficiency in reporting tools such as Tableau, Power BI, and Excel.
Expertise using Jira, Confluence, and other DevOps tools for managing requirements, sprints, and documentation.
Strong written and verbal communication skills, especially in summarizing findings and synthesizing across teams.
Comfortable working in a globally distributed, cross-functional environment.
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $138,000.00 - $206,000.00 USD Annual.
For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.