Bilingual Customer Service Representative

What does a Bilingual Customer Service Representative do?

Bilingual Customer Service Representatives handle customer requests by making and receiving calls about inquiries and complaints regarding rates, billing, service issues, collections, etc. in a proactive, positive and professional manner. The typical work schedule is determined by our management team and can vary considerably throughout the year.

Work may include, but not be limited to:

• Communicating with and assisting our customers via the phone and in person in English and Spanish

• Collecting, confirming, analyzing, and summarizing information and data from various sources

• Operating office machines not limited to copy machines, fax machines, computers, and telephone equipment

• Preparing and maintaining files and reports

What does it take to be a Bilingual Customer Service Representative?  

Required:

• Must satisfactorily demonstrate fluency in English and Spanish through examination

• High school diploma or equivalency diploma

• Proficient computer skills; ability to type, use a computer, telephone and office equipment

• Must enjoy interaction with the public and have sound judgment, excellent initiative and communication skills

• Ability to work well with other people and interact with the public in a courteous and businesslike manner

• Professional appearance, telephone etiquette and demeanor

• High school diploma or equivalency diploma

Preferred:

• Prior customer service and/or call center experience

Applications will be accepted until January 05, 2026

All incumbents start at the same pay rate per the collective bargaining agreement.

Pay Rate: $31.74- $37.24

Please go to https://www.cenhud.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position.

Applications sent via e-mail and US Mail will not be accepted.  No phone calls or agencies, please.  All replies will be held in strict confidence.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, creed, color, ethnicity, arrest or conviction record, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, citizenship, genetic information, familial status, marital status, pregnancy-related condition, domestic violence victim status, veteran or military status, or any other characteristic protected by federal, state or local laws. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance employment in individuals who are protected veterans and individuals with disabilities.

VEVRAA FEDERAL CONTRACTOR