The Automation and AI Associate supports the identification, documentation, and delivery of technology-enabled improvements across consulting workflows. Reporting to the Director of Automation and AI, this role focuses on translating business needs into actionable technical requirements, assessing feasibility, codeveloping with ERM business end users, and coordinating development with external software developers. The Associate acts as the connective tissue between process owners, technologists, and project managers—ensuring clarity, feasibility, and measurable outcomes for automation and digital enablement initiatives.
Key accountabilities and responsibilities
- Translation & Requirements Definition: Work with business teams to capture business process pain points and translate them into clear functional and technical requirements
- Feasibility & Solution Mapping: Evaluate potential automation or digital solutions and outline technical considerations and dependencies.
- Process Documentation: Support the mapping of current and future-state workflows, identifying points of standardization and automation opportunities.
- Stakeholder Engagement: Facilitate discussions between business users and technical teams, ensuring both sides understand needs, limitations, and trade-offs.
- Delivery Coordination: Collaborate with developers, data engineers, or platform teams to ensure solutions are delivered as scoped and meet business expectations.
- Testing & Validation: Support UAT, value tracking, and early-stage adoption of deployed solutions.
- Knowledge Capture: Maintain a repository of solution patterns, reusable components, and learnings to inform future initiatives.
Influence and decision-making authority
- Contribute insights on feasibility, technical dependencies, and user requirements during initiative scoping.
- Recommend tools or approaches that align with the broader automation and technology strategy.
- Influence prioritization by providing grounded input on delivery effort and potential business impact.
Job requirements and capabilities
Qualifications:
- 4+ years of experience in business analysis, process improvement, automation delivery, product management, technology solutioning, and/or technology consulting.
- Bachelor’s degree in Information Systems, Engineering, Computer Science, Statistics,
- Economics, or Business with a technology focus.
Job specific capabilities/skills:
- Strong understanding of how software, automation, and AI tools can support consulting or service delivery processes.
- Experience with process documentation and translating business workflows into digital solutions.
- Comfortable working with low-code/no-code, RPA, or AI-driven platforms (eg: N8N,UiPath, Microsoft Copilot, OpenAI).
- Proven interest in AI & Generative AI, demonstrated through formal education, self-study, or hands-on experience.
- Skilled in creating clear, structured requirements documentation and collaborating with developers to translate into working solutions.
- Excellent communication skills with the ability to “speak both languages”—business and technology.
- Strong attention to detail and follow-through on implementation and value realization activities.
- Proficiency in visualization and collaboration tools (e.g., Miro, Lucidchart, Power BI,SharePoint).
- Strong understanding of professional services generally, understanding of environmental consulting is particularly beneficial. Previous work in a top-tier management consultancy is beneficial.
- Exceptional problem-solving, communication, and executive presentation skills, with experience influencing executive-level stakeholders.
- Ability to lead and inspire multi-disciplinary teams in a fast-paced, high-impact environment.
#LI-SD1
#LI-Hybrid
⠀
ERM is committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to thrive, it’s an essential part of what makes ERM a great place to build a career and helps us create better solutions for our clients.
We welcome talent from all backgrounds and provide equal opportunities for every candidate. If you have a disability, are neurodivergent, or need accommodations during the selection process, we’re here to support you. Our commitment doesn’t stop at hiring. Once you join us, we’ll ensure you have the tools, support, and adjustments needed to succeed and feel a true sense of belonging. Learn more about our Diversity, Inclusion & Belonging (DIB) efforts by visiting our website or exploring our 2025 Sustainability Report..