Listen, record, communicate and deliver food & beverage items based on requests, guest history and preferences. Be enthusiastic and use your talents to sell our experience to our guests. Be able to work independently and on a team to deliver room service orders, record and restock mini-bar items, charge guest accounts accordingly and take and maintain inventory of stocks.
Core Job Responsibilities:
- Maintaining proper product levels, spot checking in-room minibars including inventory-consumed items, posting/billing of items consumed to guest bills, and completing consumption reports daily.
- Learn and retain food & beverage and menu knowledge
- Use excellent communication skills with guests, staff including verbal, written and body language
- Maintain a clean, hygienic, and organized work environment including stocking of mini bars
- Be able to communicate timely and in a responsive manner via digital device
- Execute fabulous guest service
- Enthusiastically describe details of mini-bar items, food dishes and beverages at time of delivery to guests
- Work well on a team or independently while being accountable for work performed
- Be a team player!
Qualifications:
- Must be at least 21 years old
- Current, legal, and unrestricted ability to work in The United States
- High school or equivalent education required.
- Food Service Handler Card and TIPS certification that is currently valid for a minimum of at least 6 months
- Preferred: 1-2 years’ experience in a full-service hospitality establishment
Physical Demands:
- Work is performed in a Casino/Hotel setting.
- Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
- May be exposed to smoke
- The noise level in the work environment is usually moderate to loud.
- Constant contact with executives, department management, employees, and guests.
- Prolonged sitting or standing and mobility.
- Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally
- Eye/hand coordination.
- Use of standard office equipment.
- Ability to distinguish letters, numbers, and symbols