At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
OVERVIEW:
The Athlete Order Coordinator will be responsible for managing all custom and special orders shipping from our stores and vendors and will assist the Omnichannel Coordinator team in supporting the day-to-day operations of the Omnichannel programs. This position requires keen understanding of fulfillment programs to ensure that all Service Level Agreements for the programs are met by providing excellent customer service and attentive order management.
Primary point of contact for all order management tasks within assigned portfolio of vendors.
Daily order management responsibilities include, exporting and importing orders, late order follow up with vendors, determining root cause for SLA failures, and initiating corrective action plans to resolve ongoing issues with vendors.
Assist with product setups and regularly review the product launch calendar to ensure all product specs and components are obtained from the vendors and loaded into the system prior to product go live dates.
Regularly perform system maintenance to ensure the in-store COS catalog is up to date and assist with making edits to current product offerings by removing discontinued shafts, grips, product models and adding in new shaft, grip offerings as needed.
Primary point of contact for Omnichannel related questions/issues, customer service escalations and store/vendor order processing questions.
Deliver exceptional response time to issues that arise in fulfillment locations. Maintain accurate and detailed accounts of the issues and solutions.
Maintain and develop SOPs, vendor dashboard, and process documentation, and assigned special projects as assigned.
QUALIFICATIONS:
Bachelor's Degree (BSBA)
1-3 years experience
Problem solving & troubleshooting capabilities
Excellent written & Verbal Communication Skills
Business acumen
Customer-service oriented
Strong interpersonal & client consultation skills
Self-motivated & results oriented
Ability to work effectively in a team environment
Strong detail orientation
Superior organizational abilities
Process & procedure oriented
VIRTUAL REQUIREMENTS:
At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
To ensure a smooth and secure experience, please note the following:
Cameras must be on during all virtual interviews.
AI tools are not permitted to be used by the candidate during any part of the interview process.
Offers are contingent upon a satisfactory background check which may include ID verification.
If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!