Associate, WFM Automation

Job Title:

Associate, WFM Automation

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

 

• Automation Development - Design, develop, and maintain automation solutions for Workforce Management processes using tools like Power Automate, Domo, Excel VBA, and RPA platforms.

• Data Integration & Reporting - Automate data extraction, transformation, and loading (ETL) from multiple sources (WFM tools, CRM, HR systems) into dashboards and reports using Domo.

• Process Optimization - Identify manual WFM tasks and propose automation opportunities to improve efficiency and accuracy.

• Workflow Management - Build and maintain automated workflows for scheduling, forecasting, and real-time adherence monitoring.

• Documentation & Compliance - Create detailed documentation for automation processes and ensure compliance with organizational standards.

• Collaboration - Work closely with WFM analysts, operations, and IT teams to gather requirements and deliver automation solutions.

 

Key skills & knowledge:

• Proficiency in Power Automate, Domo, and Excel (advanced formulas, VBA).

• Strong knowledge of Python for scripting and automation.

• Basic understanding of SQL and data manipulation.

• Familiarity with APIs and integration concepts

• Strong problem-solving ability and attention to detail.

• Ability to analyze WFM processes and identify automation opportunities.

Domain Knowledge

• Understanding of Workforce Management concepts (forecasting, scheduling, real-time adherence).Adaptability

Educational qualification: Graduation

 

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Pune - Amar Tech Centre S No.30/4A 1

Language Requirements:

Time Type:

Full time

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