Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.
WHO WE ARE:
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.
Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.
We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.
If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!
To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.
Title: Analyst II – Quality Assurance
WHAT YOU’LL DO:
The Analyst II, Customer Success Test Engineer is responsible for executing testing activities to support the upgrade of client applications to the latest Duck Creek product versions. This role focuses on learning and applying testing standards, methodologies, and tools to design, execute, and maintain test cases. Working closely with developers, client teams, and project stakeholders, the Analyst ensures upgrades are validated, defects are identified, and applications meet quality expectations. The role contributes to testing efficiency and quality while developing deeper product and domain expertise within an Agile
- Develops and executes test plans for upgrades, ensuring all functionalities are thoroughly tested.
- Performs manual and automated testing (Test Automation Center, Regression Runner, Nightwatch test scripts) for upgrades, including integration testing and client regression testing.
- Leverages various test design techniques to improve the upgrade test scope.
- Design and execute manual and automated test cases for product upgrades under guidance from senior team members.
- Perform functional, integration, and regression testing using organizationally supported tools such as Test Automation Center and Regression Runner.
- Contribute to the creation and maintenance of automated test scripts for upgrade standard packs.
- Document, track, and retest defects in collaboration with development and client teams using defect tracking tools.
- Assist developers in reproducing issues and identifying root causes of defects.
- Participate in sprint and system test activities, supporting certification processes for Duck Creek products.
- Collaborate within Agile teams to align on testing strategies and execution approaches.
- Create and maintain test data required for manual and automated testing activities.
- Gain proficiency with testing tools and techniques, including Queries, xPath, and automation frameworks.
- Develop foundational knowledge of Property & Casualty insurance and functional expertise in at least one Duck Creek product.
- Participate actively in team activities such as reviews, retrospectives, and process improvements.
- Contribute to continuous improvement of testing practices by adopting new tools and methodologies.
- Perform all other duties and activities as required.
- Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values:
- Mission: To empower insurers to reimagine the future of insurance
- Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses
- Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead
WHAT YOU’VE DONE:
QUALIFICATIONS/REQUIREMENTS
- Bachelor’s degree in Engineering, Computer Science, or related field, or foreign equivalent, related work experience can be substituted for educational requirement.
- 1–2 years of experience in quality assurance, software testing, or a related discipline.
- 1–2 years of experience in product or industry-related work, preferably within insurance or enterprise.
- Awareness of the software development lifecycle (SDLC) and testing methodologies, including Agile/Scrum.
- Foundational knowledge of P&C insurance, with exposure to Commercial Lines.
- Ability to analyze and solve problems with guidance and mentorship.
- Strong communication skills, with the ability to contribute to sprint reviews, team meetings, and stakeholder discussions.
- Self-starter who demonstrates initiative in addressing issues and escalating appropriately.
- Quick learner with eagerness to grow technical, product, and domain expertise.
- Ability to document and execute test cases effectively.
- Basic understanding of automation frameworks and tools.
- Active participation in collaborative team activities and Agile processes.
- Strong organizational skills with attention to detail.
- Ability to manage time effectively to meet deadlines.
- Willingness to take ownership of assigned tasks with minimal supervision.
- Professional integrity, accountability, and alignment with Duck Creek’s values.
- Adaptability in dynamic environments with evolving tools and priorities.
- Commitment to continuous improvement and ongoing skill development.
Other Requirements:
- Travel: [X] 0-10% [ ] 11-25% [ ] 26-50% [ ] 51-75% [ ] 76-100%
- Work Authorization: Must be legally authorized to work in the country of the job location
- Physical Requirements: [X] Sedentary Work [ ] Light Work
- Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
- Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
WHAT WE STAND FOR:
Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, colour, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.
We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.
To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.
Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com.
Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws.
Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited head-hunter or agency resumes.
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