Associate OTC with French

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Smith+Nephew is hiring Associate OTC with French

As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes as well as for following the designed control metrics from a GBS center as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements. 

What you will be doing?

• Contact customers to collect outstanding debt and negotiate payment plans.

• Coordinate customer queries with relevant departments for dispute resolution and follow assigned collections strategy.

• Manage customer administration needs to facilitate invoice payment and implement process improvements.

• Monitor assigned portfolio of customer accounts for debt reduction and receivables improvement, working with OTC tools such as SAP and Getpaid.

• Cultivate strong collaborative relationships with internal customers, including Sales and Customer Service, to enhance communication and query resolution.

• Report current status and identify potential risks to Credit Controller, while ensuring compliance with collections policies and procedures.

What will you need to be successful?

• Minimum 2 years of experience, ideally in collections or cash application, preferably in an international environment.

• Ability to drive process improvements, with a proven track record.

• Fluency in both written and spoken French and English.

• Exceptional verbal and written communication skills to effectively interact with internal and external stakeholders.

• Confidence and professionalism in handling phone conversations with various stakeholders.

At Smith+Nephew we offer

Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website 

Your Future: annual bonus, life insurance, company stock saving plan 

Work/Life Balance: paid volunteering hours, flexible approach 

Your Wellbeing: private health care with dental care package, multisport card/my benefit platform 

Flexibility: possibility of working in hybrid model 

Training: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies 

Extra Perks: referral bonus, recognition program, mentoring program 

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