Associate Director, Lead Quality Assurance

What is the Opportunity?

RBC Capital Markets BCST is looking for experienced Lead QA to establish and oversee comprehensive testing strategies across multiple test phases. You will lead a QA team, architect testing frameworks, and drive both manual and automated testing initiatives to ensure product quality at every stage of delivery.

What will you do?

• Leads in the implementation, control, and distribution of all Quality Assurance practices, standards, methodologies and metrics. Applies extensive, in-depth knowledge, skills, and practices to perform complex assignments.

• Supporting Quality Assurance team on Payments programs or SWIFT projects. Conducting program reviews and complex process audits; assisting in major audits/reviews of programs and subcontractors.

• Evaluating and reviewing products and processes; providing status reporting to Quality Assurance and site management. Involving senior management to resolve deficiencies or compliance issues in a timely manner as needed.

• Monitoring adherence to quality standards in the development and implementation of production applications. Monitoring the effectiveness of the assurance process.

• Assisting in planning and estimation of Quality Assurance support for new programs and projects. Helping to establish quality standards to be universally applied throughout the site; recommending quality improvements.

• Manage and mentor QA team members, establishing performance metrics and career development paths

• Define overall testing strategies aligned with product roadmaps and release cycles

• Design comprehensive test packs covering functional, regression, integration, and acceptance testing requirements

• Establish regression testing protocols and maintain evolving regression test suites

• Design SIT scenarios validating end-to-end workflows and coordinate UAT activities with business stakeholders

• Develop and implement test automation strategy, selecting tools and building maintainable automated test suites

• Establish quality KPIs including defect escape rates, test coverage, and automation ROI

• Generate regular quality reports and dashboards highlighting trends, risks, and recommendations

• Communicate testing status, risks, and blockers to development, product, and business teams

• Participate in requirements reviews to identify testability issues early

What do you need to succeed?

Must-have:

• 7+ years’ experience as a QA Lead / QA Manager or in a similar role

• Experience with testing across SWIFT ISO 20022 MX messages, and 15022 MT standard messages

• Experience managing a QA team to deliver high-quality work by deadlines

• Experience using automation test tools and writing test scripts in Shell, Python, or Java

• Working experience on tools control-m, GitHub, JIRA, and Confluence

• Excellent written and oral communication skills. Ability to determine the information and communication needs of the stakeholders

Nice-to-have:

• Experience and/or understanding of payment products from financial institutions

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities 

• Opportunities to building close relationships with clients

#LI-POST

#TECHPJ

Job Skills

Application Testing, Decision Making, Detail-Oriented, Group Problem Solving, IT Quality Assurance, Long Term Planning, Predictive Analytics, Programming Languages, Software Product Testing, Test Automation

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeCAPITAL MARKETSRegularSalaried2026-03-172026-04-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.