You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
This role will oversee all aspects of operational support for policy administration, focusing on delivering exceptional productivity, efficiency, control, and service quality. The successful candidate will lead the way in process optimization and drive operational transformation, utilizing streamlined workflows and embracing innovative AI-enabled tools to elevate the team's performance.
Responsibilities
Relationship Management
Build and maintain effective partnerships with sales channels to facilitate business operations and support product and proposition development.
Provide training, guidance, and subject-matter expertise to enhance frontline capability and elevate service delivery
Control and Monitoring
Establish and maintain strong operational controls to ensure complete and accurate documentation throughout the policy lifecycle.
Ensure compliance with regulatory requirements, client due-diligence standards to support risk mitigation and operational integrity
Process Improvement and Transformation
Identify, design, and implement process-streamlining and digital-enablement initiatives to enhance efficiency, service quality, and operational scalability.
Lead policy administration operational transformation through the adoption of AI-led tools and optimized workflows.
Regulatory Compliance
Ensure all operational processes adhere to regulatory and legal requirements.
Maintain up-to-date operational manuals, guidelines, and procedures to support compliance, risk control, and audit readiness.
Performance Monitoring
Monitor and analyze key performance indicators (KPIs) and key risk indicators (KRIs) to ensure service levels, turnaround time (TAT), and operational standards are consistently met.
Provide management reporting and insights to support data-driven decision-making across the business.
Requirements
Monitor and analyze key performance indicators (KPIs) and key risk indicators (KRIs) to ensure service levels, turnaround time (TAT), and operational standards are consistently met.
Provide management reporting and insights to support data-driven decision-making across the business.
Requirements
Bachelor’s degree in business, finance, insurance or related discipline
At least 10 years or relevant experience in insurance field, with exposure to complex and high-value policy administration
Proficiency in MCV business is preferred
Professional designation such as Fellow, Life Management Institute (FLMI)
Extensive experience in managing Jumbo case and MCI business portfolios, with strong capability in handling complex, high-value client scenarios.
Deep expertise in anti-money laundering (AML) requirements, regulatory compliance, and risk-control practices relevant to policy administration.
Solid understanding of insurance law, operational controls, and industry standards governing policy servicing
Strong problem solving skill in navigating complex and non-standard operational challenges
Strong communication skills, with proficiency in written and spoken English and fluency in Mandarin
We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.
We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).
Job Category:
Customer Service / OperationsPosting End Date:
29/04/2026