[What the role is]
This is a 2-year contract position as an Assistant Manager in the CET Academy.[What you will be working on]
The individual will contribute in areas to shape approach for operational excellence of CETA. He/she will work on continuous process review and innovation, evaluating our operational processes in a user centric manner, while balancing against organisational efficiency, long-term sustainability, and supporting learners in achieving their learners outcomes.
Your responsibilities will include, but are not limited to, the following:
Develop and implement CETA strategic ops plans aligned with NP’s mission and organisational goals.
Translate strategic objectives into actionable initiatives, KPIs, and performance metrics to drive continuous improvement and innovation across CETA functions.
Apply data-driven methodologies and user-centric design principles to streamline operations, improve turnaround times, and elevate service quality.
Facilitate cross-functional workshops to map and redesign processes for better learner and staff experiences.
Engage various stakeholders to gather insights and foster alignment on process redesign efforts.
Develop and implement change management strategies to ensure smooth adoption of new processes, systems, and practices.
Collaborate with data teams to leverage digital tools and automation for scalable process improvements.
[What we are looking for]
At least 2 years of relevant working experience in ops and process innovation
Prior experience in an education or training sectors would be an advantage
Prior experience working in systems development, UAT and testing would also be an adcantage
Strong project management and organisational abilities
Excellent analytical and problem-solving skills
Good written and verbal communication skills
Proven track record in being able to influence and collaborate across diverse stakeholders