About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.About the role
Four Seasons Hotel and Residences New Orleans is seeking candidates to join our amazing Food and Beverage team as In-Room Dining Assistant Manager. The position is responsible for planning, organizing, controlling and directing the work of employees in the Room Service department while ensuring guest satisfaction.
What you will do
Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service Department to ensure that established cultural and core standards are met.
Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services.
Control labor and operating expenses through effective scheduling, purchasing decisions, and inventory and control.
Attend regular operational meetings to ensure effective coordination and cooperation between departments.
Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
What you bring
1-2 years previous experience in a line, supervisory or assistant manager position in F&B.
College degree, preferably specializing in hotel/restaurant management or equivalent experience required
Ability to operate computer equipment
Strong Interpersonal skills
Strong written and oral communication skills
Oral, written and reading proficiency in the English language
ServSafe certification and RSV permits required
What we offer
A Rewarding Work Culture, with mentoring, training and development opportunities
Comprehensive Benefits package including a world class Medical, Dental, and Vision insurance program
401k participation with a company matching program after 30 days of employment
Discounted Accommodations at Four Seasons Worldwide
Comprehensive Time off Package including Vacation pay, Sick pay and 9 paid Holidays, including Mardi Gras
Complimentary employee meals prepared by the Four Seasons Culinary Team
Complimentary uniforms that are laundered by our housekeeping department
Discounted parking near hotel
And much more!
Schedule and Hours
This is a full-time position. Candidates must be able to work a flexible schedule including mornings, evenings, nights, overnights, weekends, and holidays.