Job Description Summary
For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.
In our collegial environment that’s marked by low turnover and high energy, you’ll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.
We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm.
HarbourVest is an equal opportunity employer.
This position will be a hybrid work arrangement. You will receive 18 remote workdays per quarter to use at your discretion, subject to manager approval. For example, you may choose to work in the office 4 days per week and take one remote day weekly (typically 13 weeks per quarter), leaving 5 additional remote days to be used as needed.
At HarbourVest, we offer an outstanding opportunity to join a world-class team. Here, you can make a significant impact and drive ambitious business goals. As the Assistant Direct, Third Party Relationship Management you will play a key role in our sales team. You will use your proven expertise to improve our operations and build positive relationships with important partners.
The ideal candidate is someone who has:
- Expert-level understanding of fund accounting, investor servicing, and NAV governance, ideally across multiple product structures.
- Proven success in managing and influencing senior collaborators at TPAs, custodians, and internal leadership teams.
- Strategic problem-solving ability with a track record of crafting scalable operating models and driving process transformation.
- Outstanding communication and executive presence, aligning diverse groups around shared objectives.
What you will do:
- Lead strategic oversight of TPAs, ensuring operational excellence and alignment with our evolving business needs.
- Develop and implement SLAs, important metrics, and governance frameworks, holding teams accountable to world-class performance standards.
- Serve as a senior point of contact for blocking issues, resolving complex operational challenges with high-quality outcomes.
- Influence strategic decision-making by identifying operational risks, process gaps, and recommending enterprise-level solutions.
- Champion operational scalability, consolidating business requirements to build leverage opportunities across service providers.
- Collaborate with Product, Technology, Legal, Operations, and Client Service to implement new product structures and service-provider transformations.
- Lead change-management initiatives related to system upgrades, regulatory requirements, and operating-model shifts across global business lines.
- Improve global consistency and guidelines for TPA oversight, impacting both Wealth and Institutional businesses.
- Represent Operations in central initiatives, providing thought leadership on future-state capabilities, automation, and control frameworks.
What you bring:
- Over 10 years of senior operational leadership experience in investment management, alternatives, private markets, or fund administration.
- Strong control orientation and risk-management approach, with experience building governance frameworks and remediating complex issues.
- Highly organized, disciplined, and decisive, with the ability to lead multiple concurrent priorities in a global, fast-paced environment.
- A collaborative leadership style, encouraging trust, accountability, and partnership across functions and geographies.
Education Preferred
- Bachelor’s degree in business management, finance, or accounting, or equivalent experience. An MBA or CPA is a plus but not required.
Experience
- 10+ years of experience in managing TPA oversight, investment operations, fund administration, or operational leadership within an alternatives manager or asset servicer.