Customer Development Representative

Description

Sprout Social is looking to hire a Customer Development Representative to join the Sales & Success team in Dublin, Ireland.

Why join Sprout’s Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Logitech, PwC, Publicis Groupe, Bank of Ireland. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. 

What you’ll do

• Generate new business by qualifying and nurturing inbound leads as well as participating in outbound campaigns.
• Use inbound selling best practices to identify customer pain points while driving the value of our product
• Consistently learn and apply coaching related to sales strategy and processes

What you’ll bring

We’re looking for a customer-focused, highly motivated, and driven individual with natural curiosity, strong business acumen and a desire to grow and advance a career in sales. If you have a proactive customer first mentality with the passion to demonstrate Sprout’s commitment to being a joy to do business with, we’d love to talk to you!

With world-class training, along with ongoing coaching and mentorship, this role offers a structured career progression path from SDR → BDR → AE, ensuring you develop the skills needed to thrive as Sprout Social continues to expand.

The minimum qualifications for this role include:

• Relevant work/internship experience in sales - client-facing, consulting or marketing
• Ability to work from Sprout’s Dublin office at least three days per week (Tuesday, Wednesday, and Thursday) with the possibility of additional in-office days depending on business needs

Preferred qualifications for this role include:

• Exceptional organisational, presentation, and communication skills - phone, email, and webinar
• Technical expertise and the ability to acquire knowledge of new products
• Driven to succeed and ability to work in a fast-paced environment

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Partner with the Manager of Sales Development to define key success metrics for your role and how you will measure against them.
• Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics.
• Acclimate yourself with the day to day responsibilities of Sprout’s Sales Development team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager.
• Begin receiving inbound leads and start your three month ramp to full quota (primary metric is sourced opportunities).

Within 3 months, you’ll start hitting your stride by:

• Create a professional and engaging first impression with our prospects.
• Thoroughly qualify inbound leads and collaborate with Account Executives for a smooth prospect experience.
• Prioritize leads and position relevant product features to solve business needs.
• Run initial discovery calls to identify customer requirements and expectations in order to make tailored product recommendations.
• Manage follow-up with calls-to-action to consistently build a sales pipeline.
• Meet activity and pipeline goals on a monthly basis.
• Consistently contact new leads with a sense of urgency and master clearing out your queue.

Within 6 months, you’ll be making a clear impact through:

• Consistently achieve your opportunity and revenue targets.
• Become an expert in all things social media, including advanced listening and employee advocacy.
• Have mastered the use cases of successful customers across different verticals and sophistication on social media.
• Consistently reflect on your own skill and development gaps along with your Manager to identify personal and professional coaching areas.
• Step up as a leader in the Sales Development organization by mentoring new hires.

Within 12 months, you’ll make this role your own by:

• Have mastered the necessary skills needed to work a consistent inbound funnel, including time management, sense of urgency, and prioritization.
• Be a leader on the floor by sharing best practices and ways that you have been successful as an SDR.
• Ready yourself for an Account Executive role by taking part in numerous mentorship and coaching opportunities to level up your career.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Comprehensive Private Health & Dental: 100% premium coverage for you and your eligible dependents through VHI (Health) and DeCare (Dental).
• Pension Scheme: We match your pension contributions 1-to-1 up to 6% of your salary.
• Life & Disability Insurance: 100% paid-for life cover and disability insurance for your peace of mind.
• Generous Paid Time Off: 25 days of leave, plus all public holidays and additional company-wide Rest & Recharge days.
• Paid Parental Leave: We support all growing families with 26 weeks of full pay for birthing parents and 16 weeks of full pay for non-birthing parents. 
• Family & Care Support: Access to subsidized child/eldercare through Care.com.
• Premium Mental Health Support: Full access to Modern Health for you and your dependents, including free coaching, therapy sessions, and digital wellness resources.
• Lifestyle Spending Account (LSA): An annual $700 USD fund to spend on your physical, mental, and financial well-being.
• Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
• Dublin Office Perks: A €18 daily lunch stipend (via Deliveroo) when you work from our Dublin office.
• Commuter Savings: Access to the Tax Saver Commuter/Cycle to Work scheme for tax savings.
• Charitable Giving: A company match for your donations to eligible organizations.

*This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.

Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland and/or the UK, we will accommodate you as best as possible. 

If you are based in another location within EMEA, we aren’t able to hire in your location at this time.

#LI-Remote save your application for possible future consideration.