ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Plans and executes promotions and tournaments in partnership with Marketing and Player Development. Supports strategic planning and directs daily table games operations. Works closely with the Director, Table Games to develop and execute strategies for customer service, comping, games layout and mix, revenue growth, and expense control to maximize profitability.
2. In collaboration with the Director, Table Games, implements operational changes to enhance employee and guest satisfaction. Resolves guest concerns promptly and effectively.
3. Supports daily departmental operations of the department in accordance with federal, state, and local gaming regulations, as well as company policies, procedures and internal controls. Partners with the Director to ensure optimal performance and high-quality standards. Plays an active role in supporting compulsive and problem gambling programs. Actively supports responsible gaming initiatives, protects company assets, ensures game integrity, and maintains equipment and table conditions to company and industry standards.
4. Assists the Director, Table Games in the creation of the department budget; monitors and analyzes forecasts, budgets, costs, and operating results. Plays an active role in staff development and appropriate training programs.
5. Builds and maintains vendor relationships to stay informed on new products and gaming technology leverages market insights to execute successful initiatives; measure effectiveness of initiatives; suggest new approaches as necessary to overcome obstacles and to positively impact fiscal results.
6. Performs other duties as assigned to support the efficient operation of the department.
SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
Bachelor’s degree in Marketing, Business Administration or a related field required.
A minimum of three (3) years casino operations experience required.
A minimum of five (5) years of progressive and challenging Table Games management experience, overseeing a minimum of eighty (80) table games (excluding poker) is required.
Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
KNOWLEDGE, SKILLS AND ABILITIES (KSA)
Strong proficiency in budgeting, P&L management, and business planning
Demonstrated leadership, organizational capability, and strategic agility
Proven ability to prioritize and manage multiple projects while supporting senior executives
Analytical, results-driven problem solver with a collaborative, team-focused approach
Skilled in preparing and delivering formal presentations to executives, stakeholders, and teams
Extensive experience leveraging complex data and analytics to inform decision-making
Commitment to delivering world-class customer service that consistently exceeds guest expectations
Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Advanced knowledge of table games math, procedures, game protection, regulatory compliance, and training standards
LICENSES, CERTIFICATIONS AND REGISTRATIONS
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
State of California Key Employee license required.
Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
Primary work environment is in a climate-controlled gaming setting.
Work requires travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast-paced, high-demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.
Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!