Position Purpose:
The Operations Associate role at Heritage is essential for ensuring efficient and effective service delivery to our customers. This position requires meticulous management of inventory processes, supervision of warehouse operations, and coordination of timely deliveries, all while maintaining adherence to corporate standards of excellence. By leveraging industry-specific knowledge, strong organizational skills, and a proactive service-oriented approach, the Operations Associate will enhance operational integrity, support team leadership, and contribute to fostering enduring customer relationships.
Key Responsibilities:
- Spearhead comprehensive inventory control initiatives, encompassing the procurement, execution of weekly cycle counts, pricing assessments, and effective management of damaged or outdated stock, to optimize operational efficiency and reduce waste.
- Collaborate strategically with the Branch Manager to infuse energy, professionalism, and a sense of urgency into team leadership, ensuring seamless operational workflow and achievement of branch objectives.
- Lead warehouse operations with a focus on precision and timeliness, directing the team in receiving, storing, and distributing products efficiently to maintain high service standards.
- Manage order processing and day-end balancing, ensuring accuracy and timeliness to uphold financial integrity and facilitate smooth branch operations.
- Coordinate and supervise the dispatch of trucks, guaranteeing timely and accurate product deliveries to job sites, enhancing customer satisfaction and operational reliability.
- Develop and maintain robust training programs for Drivers and warehouse staff, fostering skill development and promoting a culture of continuous improvement and operational excellence.
- Leverage ERP systems and relevant software tools to streamline processes, enhance data accuracy, and drive informed decision-making across all areas of inventory and warehouse management.
- Cultivate and sustain strong customer relationships, demonstrating a commitment to sales and service excellence that drives customer loyalty and business growth.
Direct Manager Direct Reports:
Direct Manager / Direct Reports: Operations Associate - Heritage
Reporting Structure:
The Operations Associate directly reports to the Branch Manager, collaborating to effectively lead the team with professionalism and urgency.
Direct Reports:
The Operations Associate supervises the drivers and warehouse operations team, guiding and training personnel for efficient product distribution and inventory control.
Travel Requirements:
The Operations Associate in the Heritage is required to travel occasionally to regional branches and vendor locations to oversee operations and ensure compliance with company standards.
Physical Requirements:
Physical Requirements
The Operations Associate position within the Heritage entails certain physical requirements typical of an office and warehouse environment, which must be met by the successful candidate with or without reasonable accommodation. The role involves frequently remaining in a stationary position, occasionally moving about the warehouse to access inventory and conduct supervision. The ability to communicate proficiently with team members and customers is essential, requiring clear written and verbal exchanges. Regular use of computers and office equipment is expected, necessitating the ability to accurately input data and manage digital correspondence. Lifting and moving items weighing up to 50 pounds may be required on occasion. Duties may also require periodic inspection of inventory from different warehouse locations, necessitating the ability to traverse the warehouse safely. Accommodations can be made to enable individuals with disabilities to perform essential functions successfully.
Working Conditions:
The Operations Associate in the Heritage is expected to operate within a dynamic and versatile working environment that balances both office and warehouse settings, optimizing workflow in a fast-paced, deadline-driven atmosphere. This hybrid model demands adaptability, as the Operations Associate will engage in both hands-on management within the warehouse and strategic oversight from the office. The role is characterized by a clear commitment to precision and efficiency, ensuring seamless coordination in inventory control, order processing, and personnel supervision. The successful candidate will thrive under the pressure of urgent timelines and be adept at prioritizing tasks in collaboration with their Branch Manager to meet and exceed operational targets. With a focus on fostering a motivated and productive team, the Operations Associate will lead by example to promote a culture centered on service excellence and task urgency.
Minimum Qualifications:
Minimum Qualifications for Operations Associate - Heritage
- Industry Experience: Demonstrated experience as a Supervisor or Assistant Manager within a warehouse setting
- Product Knowledge: Comprehensive understanding of pool/landscape products or proven ability to quickly acquire knowledge in similar industry products.
- Inventory Management: Significant experience in purchasing and inventory control, including executing weekly cycle counts, pricing, and managing damaged or outdated stock.
- Organizational Skills: Exceptional organizational abilities with attention to detail, maintaining minimal error rates in tasks.
- Technical Proficiency: Proficiency in Microsoft Office tools, including Excel, Word, and Outlook. Familiarity with ERP systems is highly preferred. Experience with Agility software is advantageous but not required.
- Customer Service Excellence: Proven track record in service and sales excellence, including developing and maintaining lasting customer relationships.
- Communication Skills: Strong verbal and written communication skills, with the ability to effectively organize and follow up on tasks.
- Cultural Fit: Willingness to embrace and contribute to a culture focused on profitability and enjoyment, encapsulated in the “Make Money and Have Fun!” ethos.
- Licensing and Transportation: Possession of a valid driver’s license, a satisfactory driving record, and access to reliable transportation.
- Legal Authorization: Authorization to work in the United States for any employer without the need for sponsorship.
- Background and Health Screenings: Ability to pass a criminal and driving background check, as well as a pre-employment drug screening.
Preferred Qualifications:
1. Advanced Industry Knowledge:
- Demonstrated familiarity with advanced pool and aquatics/landscape systems or related products
2. Leadership Acumen:
- Proven track record of effectively leading diverse teams in fast-paced warehouse environments, fostering a collaborative and high-performance culture.
3. Analytical Proficiency:
- Strong analytical skills with the ability to interpret complex data sets to inform strategic decision-making and drive inventory optimization.
4. Vendor and Stakeholder Engagement:
- Experience in cultivating and maintaining strategic vendor and stakeholder relationships to ensure seamless supply chain operations and service delivery.
5. Problem-Solving Expertise:
- Demonstrated capability to identify operational challenges proactively and implement effective, sustainable solutions in a timely manner.
6. Continuous Improvement Focus:
- Commitment to continuous improvement and process optimization, with experience in implementing Lean or Six Sigma methodologies to enhance operational workflows.
7. Technological Aptitude:
- Advanced proficiency with ERP systems, complemented by an adaptive ability to learn and integrate new technology solutions tailored to inventory and warehouse management.
8. Communication and Interpersonal Skills:
- Superior communication skills, both verbal and written, ensuring clear, concise, and professional interaction with team members, vendors, and customers.
9. Project Management Skills:
- Demonstrated ability to manage large-scale projects, coordinating across departments to achieve operational goals and meet customer demands effectively.
10. Safety and Compliance Knowledge:
- In-depth understanding of industry safety standards and regulatory compliance requirements, ensuring the maintenance of a safe and compliant workplace environment.
11. Financial Acumen:
- Understanding of budget management and cost-control strategies to enhance profitability and operational efficiency within the branch.
These preferred qualifications will be instrumental in not only meeting but exceeding the operational goals and maintaining excellence in service delivery.
Minimum Education:
A high school diploma or equivalent is required for consideration; however, a bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field is preferred.
Preferred Education:
Bachelor's degree in Business Administration, Supply Chain Management, or a related field is highly desirable.
Minimum Years Of Work Experience:
Minimum of two years of professional experience in a supervisory or assistant management capacity within a warehouse environment, preferably within the pool or a comparable industry, is required.
Certifications:
- Forklift Operator certification preferred.
Competencies:
1. Inventory Management Expertise: Demonstrated proficiency in managing various phases of inventory control, including purchasing, cycle counts, pricing, and disposition of damaged goods, ensuring optimal stock levels and minimal discrepancies.
2. Leadership and Team Supervision: Proven ability to guide and manage warehouse personnel, including drivers, through effective training and task delegation to enhance team productivity and achieve operational objectives.
3. Operational Efficiency: Skilled in overseeing daily warehouse activities and dispatch operations to ensure timely and accurate delivery of products, thus supporting smooth logistical workflows.
4. Communication Proficiency: Strong verbal and written communication skills utilized to foster productive interactions with team members, vendors, and customers, enhancing service delivery and customer satisfaction.
5. Technical and Computer Literacy: Adept at navigating and utilizing various software tools, including Microsoft Excel, Word, and Outlook, as well as ERP systems, to streamline operations and maintain organized records.
6. Organizational and Detail Orientation: Exceptional organizational skills with a keen attention to detail, ensuring an accurate order process and cycle counts, and maintaining a minimal error rate in operational tasks.
7. Customer Relationship Management: Committed to developing and maintaining lasting customer relationships through dedicated service excellence, thereby contributing to a positive company reputation and repeat business.
8. Industry Knowledge and Adaptability: Comprehensive understanding of the pool/aquatics or similar industry with the capability to swiftly acquire and apply product knowledge, facilitating informed decision-making and effective operations.
Job Location: Texas Pool Supply - Round Rock
106 E Old Settler Blvd Ste 110 Bldg D Round Rock, TX 78664
As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.
Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.