Appraiser, Heavy Equipment

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

74,800 - 91,400

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

7.5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for a Heavy Equipment Appraiser to join our growing team!

As a Heavy Equipment Appraiser, your work will have a big impact on customer service levels and controlling indemnity.  People will count on you for your technical skills to appraise and assess collision damages, support and mentor other departments to deliver effective solutions.

• Here are a few ways you'll make a difference:
• Conducts digital reviews and or field inspections to evaluate mechanical or physical damages to cars,  trucks and equipment of all makes and models using digital files (photos and or video) and or direct, in-person contact with insured's, claimants, and service providers. Prepares repair estimates using an automated appraisal system. Obtains from vendors repair cost agreements or quotations on replacement parts, labour rates, etc. When applicable, prepares total loss evaluations and facilitates their disposal.
• Within established authority limits, negotiates settlements with vendors or insured's. Composes summary reports on claims transactions and settlements and, if necessary, formulates recommendations for further action.
• As necessary, conducts re-inspections to ensure satisfactory completion of repairs in accordance with vendors' agreements.
• Maintains effective communication channels with claims departments. Coaches other appraisers and adjusters when required.
• Establishes and maintains productive business relationships and liaises with repair facilities and other service providers. Assists in the screening and review of vendors' performance to meet professional and corporate standards.
• Maintains current knowledge of insurance products as well as appraisal and investigation techniques and services. Identifies needs for process improvement and recommends changes to policies or procedures to maintain quality service and competitiveness.
• Determines and/or establishes key measures to monitor personal efforts and service levels.

What you bring to the table:

• College Diploma or equivalent Industry related qualifications and experience
• Familiarity with Audatex and Mitchell software automating systems required
• Minimum 5 years experience working on Heavy Trucks and specialty vehicles
• Mechanic or Body Shop License preferred
• Training in Auto and Heavy Trucking Appraisal preferred
• Should possess sound knowledge skills including:
• Vehicle construction
• Mechanical systems
• Nomenclature
• Different cosmetic panel identification and repair
• Steering and suspension alignment and component analysis
• Trailer construction and repair
• Frame repair
• Contamination issues
• Strong analytical skills to define problems/issues, collect data, establish facts, and draw valid conclusions.
• Must possess good market research skills for the determination of ACV's on heavy trucks, trailers and equipment.
• Effective verbal communication skills with experience in negotiating, interviewing, coaching, and dealing with insureds; plus good written communication skills to draft claims reports.
• Comprehensive knowledge of automobile construction and repair procedures
• Must possess a valid driver's license with a good driving record.
• Computer literacy

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.