Analyst, Quality Sales Review & Investigation

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

In this role, you will meet various regulatory expectations by conducting quarterly BSC reviews and carrying out internal investigations in respect of any market misconduct committed by representatives.

Responsibilities:

• Fulfil requirements under BSC framework such as BSC reviews, customer call surveys and assignment of quarterly BSC grades to representatives and supervisors.
• Carry out investigation on customer complaints and misconduct allegations against representatives in an independent, effective and prompt manner to reduce customer dis-satisfaction and facilitate service recovery, thereby enhancing customer’s experience.
• Use data analytics, conduct regular sales compliance reviews, portfolio reviews and assurance testing to Identify control lapses and sales advisory gaps.
• Work with stakeholders on appropriate remediation plans.
• Participate and be involved in team initiatives/projects to enhance the market conduct framework.
• Actively use digital tools to enhance and automate work processes for greater efficiency.
• Provide support to stakeholders on BSC and market conduct related matters.
• Provide prompt and accurate reporting to regulators and senior management, as and when required.
• Perform other tasks and projects periodically assigned by supervisor to meet operational and/or other requirements.

Requirements:

• Diploma and above
• Insurance sales advisory experience preferred
• Market conduct and/or Balanced Scorecard experience preferred
• CMFAS 5, 9, 9A and HI certified is a plus
• Sound knowledge of relevant FAA regulations and guidelines
• Good communication and presentation skills
• Good analytical skills

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way! 

#LI-SF1

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.