Senior Business Operations Manager

So, what’s the role all about?

As a key member of our Business Operations and Strategy team, you will help increase the productivity of our sales force and the revenue growth of the Americas Region. You will implement data analytics of our current sales practices and performance, with a focus on identifying, developing and implementing operational improvements to drive results.

This is a hybrid position and requires candidates to be in NiCE's Hoboken Office two days a week.

How will you make an impact?

• Collect, analyze, and report vast volumes of sales and operational data from various internal systems, including BI platform, Salesforce.com, Order Admin Systems, and ERP
• Evaluate sales trends, records and performance by territories and product offerings against sales quotas at a regional, segment, territory, and individual sales executive level, in order to drive efficiency and improvements in our business operations
• Present insightful business insights on an on-going basis to the regional management team, operational improvement areas, and enforce implementation across sale
• Extensive strategic thinking, planning, implementation and enforcement of business improvement initiatives between sales, presales, services, product, legal and finance.
• Involvement in developing, tracking and monitoring of regional sales related KPIs such as pipeline generation, pipeline growth and development, and sales teams productivity to improve internal processes
• Partner with sales management and sales executives in supporting day to day operational decisions such as go-to-market plans, accounts coverage, quota assignments, internal mobility, product assignments and territories structuring
• Evaluate internal and external economic conditions to assist in the development and evaluation of the sales forecast, and constant improvement of go-to-market plans
• Have a strong perspective on both the evolution and future direction of our industry as well as be a great communicator and innovator who is highly self-motivated

 

Have you got what it takes?

• A BS in Computer Science, Finance, Business Administration, Accounting, or other business-related field required, MBA (preferred)
• Minimum 3 years of experience preparing complex operational and business analysis experience– preferably sales operations experience
• Experience in collaborating with business leaders and key stakeholders to deliver data-driven efficiency improvements
• Experience in a top-tier consulting firm is highly desirable
• Experience in a global technology company; Enterprise software company experience is strongly preferred
• Excellent data management and analysis capabilities
• Excellent presentation and communication skills

 

 What’s in it for you?

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 9300
Reporting into: SVP of Business Operations
Role Type: Individual Contributor