REQ13666 Ambassador, Slot Operations (Open)
POSITION SUMMARY:
The Ambassador, Slot Operations is responsible for warmly welcoming guests to City of Dreams Manila and explaining our gaming machines product and how to play the gaming machines.
He / She is explains our Players Club programme to our guests, and signs them up as members.
He / She also celebrates wins with the players, and processes payment for large wins, as well as clearing note and ticket jams and refilling tickets.
He / she strives to deliver a quality total venue experience for every guest on each visit.
PRIMARY RESPONSIBILITIES:
- Represents the company in delivering a special and positively memorable first impression experience for all guests.
- Promotes Players Club and related benefits.
- Assists guests in understanding the nature of gaming machines, and the games we offer, and how to play them.
- Assists with execution of casino promotions.
- Explains ticket out-ticket in technology.
- Maintains a clean and safe environment for our guests to enjoy.
- Communicates with Supervisory and Management regarding opportunities to improve our business and service delivery.
- Fosters and maintains a harmonious workplace and building a strong sense of teamwork with colleagues.
- Maintains a positive staff culture both within and across departments that reflects company objectives.
- The role frequently requires to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl and talk or hear.
- Meets all appearance guidelines while on duty.
- These physical demands described are representative of those that must be met by a colleague to successfully perform the essential functions of this position.
KEY PERFORMANCE INDICATORS:
- Accurate processing of payments to guests.
- Recognition of return visitors and high value guests.
- Maintaining a clean environment for our guests to enjoy.
- Attaining an appropriate level of Players Club membership signups.
QUALIFICATIONS:
Experience
- Guest service experience a strong advantage Casino experience an advantage but not required
Education
- Gaming related course and advantage
Skills / Competencies
- Good Communication skills. Strong command of the Filipino and English language in both oral and written form required.
Others
- Willingness to learn new skills.
- Outgoing personality.
- Amenable to work environment that is usually loud and can be exposed to electrical and other hazards and smoking environment.